Membership Manager

**Membership Manager - Luxury Private Members Club**

The Club by Bamford is a new private members club, due to open early next year, set in the heart of the Cotswolds countryside at the Daylesford Farm.

We are seeking an experienced and highly motivated **Membership Manager** to join the management team to help build the business for the future of health and fitness.

**Full time contract, based on 40 hours per week, very competative salary plus commission.**

**Responsibilities**

Reporting directly into the Director of Wellness you will support in the opening of the Club and day-to-day member recruitment and retention. With one direct report your pivotal responsibilities will be:

- To achieve or exceed individual sales goals and renewals by pre-planning with strategic outreach, in-club lead generation and securing member referrals.
- Maintain a constant presence in the Club, ensuring an outstanding member experience is always delivered.
- Welcoming all new members where possible and to provide support to potential and current members
- Member inductions with new and prospective members
- To be an ambassador of The Club and be knowledgeable of all services and facilities, ensuring the Membership Assistant and Front of House are fully trained.
- Responsible for generating leads, touring prospective members, and closing sales.
- Keep abreast of key competitors and trends to compare facilities and offerings.
- Have the ability and confidence to build rapport and lasting relationships with prospective and current members in order to build a strong referral base and retain members.
- Support in the planning and hosting of Club events and workshops for lead generation
- Promote other wellbeing services in collaboration with the Bamford Wellness Spa (massage, meditation, Pilates, and yoga).
- Assess department revenue & budgets and complete monthly revenue/commission reports. Review and report to Director of Wellness.
- Create and implement sales strategies with direction from the Head of Membership and Wellness Director.
- To drive and maintain systems/membership database for dealing with initial sales enquiries and/or member visits.
- To be responsible for the administration of membership paperwork and to ensure that it is processed accordingly.
- Gather member feedback and collate feedback report on a daily basis.

**About you**
- 2-3 years Membership/Sales experience in a luxury Leisure/Hospitality environment
- Experience of building and delivering successful Membership plans
- Experience in networking and brokering of new relationships is essential
- Have commercial drive and enthusiasm to find a way to hit targets.
- You’ll need to show excellent verbal and written communication skills, along with a passion to deliver a first-class service to our members.
- Results driven and confident communicator
- Excellent time management and organisation skills
- Good analytical skills and confident in excel
- The ability to think outside the box and be a self-starter is essential for this role.
- An understanding of the leisure, fitness and hospitality industry with a love of health and wellbeing
- Flexible and being willing to work evenings, weekends and holidays (as needed and when applicable).

**About us**

Set in 3500 acres of beautiful Cotswold’s countryside, The Club will be devoted to our members for their pure fitness and restoration and to receive an exceptional wellness experience through enhanced physical analysis and a tailored approach.

Our Personal trainers have expertise in all areas of fitness with a group exercise programme that can deliver a HIIT class to meditation. We strive to ensure all aspects of wellness and fitness are covered. With the best equipment and expert instructors, The Club includes state of the art gym, steam, sauna, plunge pool, club space cryotherapy chamber and a beautiful 25 metre lap swimming pool.

Not only a magnificent place for our members but a truly amazing place to work.

**We Offer**
- 28 days holiday (incl. bank holiday)
- 30% Bamford & Daylesford discount
- 60% off Bamford skincare products
- 50% staff lunch discount (at local Daylesford store)
- Complimentary treatment every year [AG1]
- 2 complimentary in studio classes every month
- Complimentary online classes
- Long Service Awards at 1, 5, 10, 15 & 20 years
- Quarterly Employee Recognition Awards
- Refer a friend scheme up to £1000
- Stakeholder pension scheme
- Organic veg boxes - seasonal
- Subsidised private medical insurance
- Health and Wellbeing Support & Benefits
- Company events