Head of Operations

**THE BAMFORD COLLECTION IS A GROUP** **OF CONSCIOUSLY MINDED LIFESTYLE BRANDS COMMITTED TO NOURISHING** **AND NURTURING PEOPLE AND PLANET.**

**ABOUT THE ROLE**
Fantastic opportunity to drive growth and success of The Club, by Bamford, our holistic wellness destination. In this role, you will be nurturing and retaining our members with the welcoming professional service you and the team deliver. In addition you will continue to evolve a positive team culture and deliver exceptional operational standards, empowering and developing managers to achieve their own personal goals, while continuing to create a exceptional wellness experience for members.

**SALARY**:£40000 Depending on experience
**HOURS**: Full Time - fully flexible Mon to Sunday shift cover. Early 6:00am / Late 8:00pm (winter) 9:00pm (Summer).

**RESPONSIBILITIES**

**Operations**
- Support with opening & closing The Club acting as duty manager, including H&S checks and other general opening and closing procedures.
- To maintain a safe workplace is adhered to. Take ownership of Health & Safety requirements, keeping digital H&S compliance up to date.
- Escalate all H&S and site maintenance issues to General Manager / Head of Maintenance that cannot be resolved
- Work alongside General Manager and Department Heads to contribute to the ongoing Strategy for The Club
- Arrange regular 1-1’s with your department managers and attend fortnightly Heads meeting with MD.

**Commerciality**
- Work with GM, Department Heads & Team Managers to deliver achievable sales and EBITDA budgets for The Club.
- To ensure accurate sales forecasting & contribute with GM & department Heads to annual budgeting.
- Review rota efficiency via payroll system. Review with Department Heads & deliver target wage costs. To engage the team in the weekly/monthly targets.

**Managing People**
- Lead and manage a motivated and high performing team, in line with company culture and values to ensure they deliver objectives and responsibilities as expected.
- Deliver objectives, continuously improve my role and own my personal development
- To recruit the best people for the right job role, develop, train and coach your teams
- Build relationships with all Support Office teams & work closely with General Manager to support and innovate.

**Customer Engagement and Service**
- Coach all teams to deliver exceptional product & service
- To resolve all complaints/queries, to a high standard of member satisfaction & escalate any unresolved issues to General Manager
- Monitor and enhance membership service levels, through observation, innovation and support.
- Maintain a constant presence within The Club, acting as the face of The club to members, ensuring an outstanding experience is delivered at all times. Work with your teams to ensure all channels of membership experience are consistently being met.

**Stock Management**
- Manage and support FOH Manager with stock accuracy by ensuring compliant stock management processes are in place and escalate any key issues to the General Manager.
- Support Housekeeping & F&B in reviewing orders and deliver logistics.

**SKILLS AND BEHAVIOURS**
**People Management**
- Clear communicator with the team & uses initiative to continually inspire & motivate them
- Can support, coach, guide, delegate and give feedback to the team to drive performance and engagement
- Manages capability & people performance issues proactively with the team Builds effective working relationships at all levels
- **Planning & Organising**
- Works at pace to get results in a timely manner Builds a short and medium term plan and can modify based on changing needs

**Problem Solving**
- Finds solutions to problems and issues by identifying root causes Gathers information & data to help make rational decisions

**Personal Growth**
- Takes ownership of own learning and takes action to learn and grow
- Understands personal impact on others & seeks to build empathy and understanding when working with others

**PERKS & BENEFITS**
- Discounts: We offer a range of discounts on our products, treatments, and dining
experiences from day 1.
- Volunteering Days: Employees are offered one paid day per year to volunteer with a

charity of their choice.
- Private Medical: We offer subsidised private medical insurance through Bupa.
- Pension Scheme: Pay up to 9% of your salary into your pension each month; we

contribute up to 4.5%.
- Life Assurance: We offer life assurance cover, equivalent of up to a year of your annual salary.
- Mental Health Support: Our Employee Assistance Programme provides 24-hour support, seven days a week.