Head of Retail

22 hours ago

MoretonInMarsh, United Kingdom Bamford Collection Full time

**THE BAMFORD COLLECTION IS A GROUP** **OF CONSCIOUSLY MINDED LIFESTYLE BRANDS COMMITTED TO NOURISHING** **AND NURTURING PEOPLE AND PLANET.**

**ABOUT THE ROLE**

We are seeking an experienced and dynamic **Head of Retail** to lead and manage our retail operations across multiple Bamford sites, including Bamford Barn at Daylesford, South Audley, London and Bicester. This role involves overseeing day-to-day operations, ensuring exceptional customer service, achieving sales and financial targets, and leading a motivated team aligned with our company values. You will play a key role in driving business performance, product knowledge, and operational excellence.

**RESPONSIBILITIES & SKILLs**
- ** Team Leadership**: Lead, develop, and inspire retail teams at Bicester, The Bamford Barn, and London sites. Foster a high-performance culture and ensure the team delivers on business objectives.
- **Customer Service Excellence**: Coach Store Managers to provide top-tier customer service, handle escalated issues, and benchmark service levels against competitors.
- **Product & Merchandising**: Champion product knowledge across retail and work closely with Buying, Supply Chain, and VM teams to ensure store presentation and product allocation meet high standards.
- **Financial Management**: Prepare and manage sales and EBITDA budgets, forecast sales, optimize wage costs, and drive target achievement in stock loss and inventory control.
- **Operations & Compliance**: Ensure Health & Safety standards are maintained across all sites, manage IT, finance, and operational processes, and support retail systems. Identify new business opportunities and contribute to retail strategy development.
- **People Management**: Recruit, train, and coach retail staff, manage team administration, and ensure personal and professional development across all locations.

**SKILLS YOU WILL BRING**
- Proven leadership experience in retail management, preferably across multiple locations.
- Strong commercial acumen, with the ability to drive sales, manage budgets, and achieve financial goals.
- Excellent communication and interpersonal skills, with a customer-first approach and the ability to manage and motivate teams.
- Knowledge of retail operations, product knowledge, and competitor analysis.
- A proactive approach to problem-solving and continuous improvement.
- Flexibility to split working time across various retail sites.

**PERKS AND BENEFITS**
- Discounts: We offer a range of discounts on our products, treatments, and dining experiences from day 1.
- Volunteering Days: Employees are offered one paid day per year to volunteer with a charity of their choice.
- Private Medical: We offer subsidised private medical insurance through Bupa.
- Pension Scheme: Pay up to 9% of your salary into your pension each month; we contribute up to 4.5%.
- Life Assurance: We offer life assurance cover, equivalent of up to a year of your annual salary.
- Mental Health Support: Our Employee Assistance Programme provides 24-hour support, seven days a week.

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