Service Delivery Manager

4 days ago


Brackmills Industrial Estate, United Kingdom Broster Buchanan Ltd Full time

* Service Delivery Manager, ITIL, Change Management, Enterprise Management
IT Service Delivery Manager - Northampton: £50,000 - £60,000 + package
Broster Buchanan are looking to recruit for an IT Service Delivery Manager, working exclusively with a global manufacturing organisation. As IT Service Delivery Manager your primary responsibilities will be to have oversight of the managed service providerswho are responsible for the actual hands-on delivery of the respective technical services operations.
This role will form part of the global IT teams and reporting to the Global IT Infrastructure Manager based in the US. To ensure that the team are working in a collaborative way, they are looking for you to be in their Northampton office at least 4 days a weekto ensure that they are able to create the right culture and engagement with key stakeholder around the organisation.
EXPERIENCE Required:

- Experienced IT Service Delivery Manager
- Good understanding of ITIL, Foundation certification needed as a minimum, additional certification preferred
- Knowledge of Enterprise incident, Problem, Change Management Process and Tools
- Extensive service support experience in outsourced environment
ADDITIONAL KNOWLEDGE
- Microsoft Endpoint managements products
- Windows environment
- Microsoft 365 Products
- Windows based HW product

**Salary**: £50,000 - £60,000 + package
Location: Northampton office minimum 4 days a week



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