Service Delivery Manager
1 day ago
**Service Delivery Manager - 12 months FTC** - **Exeter / Hybrid** - **Up to £50K plus benefits**
I am working with an industry leader in property, who are looking to bring in a Service Delivery Manager on a 12 Month FTC basis to be based from their Exeter office.
You will be responsible for the operational business relationship with clients and documenting and implementing changes based on incoming requests for change. You will be required to have a background in Project Management or Business Process Analysis, withexcellent communication and presentation skills.
**Your role will involve**
- Being the day-to-day point of contact for two key customers
- Working directly with internal and external technical delivery teams
- Working with appropriate internal stakeholders and customers to identify and coordinate new IT developments
- Assigning, scheduling, reviewing, improving, monitoring and reporting on work to ensure that progress is within expected guidelines
**Skills and experience required are;**
- Ability to manage and maintain effective communication with team and peers
- A strong communicator and ability to liaise with both the lead customers and suppliers
- Be accountable for the quality of the delivery from both Project/Programme teams
- Be approachable and able to provide mentoring and coaching to your peers
- Be proficient with project and delivery management tools such as JIRA, MS Project etc.
**Benefits;**
- 25 days’ holiday, with optional 5 days unpaid leave per year
- Free parking
- Annual lifestyle allowance of £300 to put towards an activity of your choice
- Cycle to Work scheme and Gym Flex scheme
- Internal coaching/mentoring system throughout your time here
- Focus on training and career progression
- Family friendly policies
- Happy to talk about flexible working
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