Senior Service Manager
2 weeks ago
Practice Plus Group are seeking an **proficient Senior Service Manager** for our South West of England (**Devon**) IUC (**Integrated Urgent Care**) service
As the Senior Service Manager, you will be accountable for **leading a multi-disciplinary team** providing Out of Hours (OOH) services and Clinical Assessment Services (CAS) within Devon ensuring that operational and strategic goals are achieved.
You will do this by **ensuring** that all **contractual requirements** are achieved and compliancy met with relevant IUC Key Performance Indicators. You will also be the CQC Registered Manager and **responsible** to ensure compliance is met.There will also be responsibilities for the financial delivery of your contract.
Devon IUC is a large service providing healthcare to **1.1 million** residents.This role is responsible for the entire counties Out of Hours and Clinical Assessment Service.There will be regular **travel required**around the county with onsite presence every day.
Other **responsibilities** included in your role will be to work closely with the 1**11 management team** to field any questions or requirements relating to the 111 element of the IUC service. You will work closely with **Operational, Medical and Nurse Lead**to deliver the services safely whilst managing **commissioner expectation**, delivering monthly reports and attending contract meetings. Developing and coordinating team process, referrals, communications and management systems will play a key part in your role whilst also delivering personaland team objectives.
This will be a **full time, permanent** role with travel to other regional sites when required.
- 12 months **experience** in an **OOH/NHS111** service environment
- **Experience** of providing ongoing **support** and **development** for staff
- Effective decision making
- **Excellent** communication, listening and interpersonal skills
- Good presentation of self, enthusiastic, flexible, committed.
- Ability to work under **pressure** and to tight deadlines.
- Demonstrable **Leadership** skills
**Additional Information**:
Practice Plus Group is passionate about great healthcare. We believe that anyone should be able to access excellent care, whether via the NHS or privately. Our breadth of expertise spans surgery, diagnostics, general practice, offender health and urgent care,with an unrivalled range of different services provided across the country. We’re proud to be at the forefront of developing new and exciting ways to support the nation’s health too, helping patients to maximise their wellbeing and live life to the full.
When you’re part of the Practice Plus Group team, you don’t just have a job. You have a career. We work with you to help you grow in your role and take your career in the direction you want to go. We’ll help you be the best you can be.
We want our team members to feel motivated and rewarded. So we offer a competitive package of pay and benefits. We also recognise the value of a healthy work-life balance - so we always try to be flexible, helping you fit your working life around your homelife.
If you'd like to learn more, please contact Charlie Allen, at or on
Practice Plus Group is committed to creating a diverse environment and we are proud to be an equal opportunity
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