Quality and Patient Experience Manager
2 weeks ago
Are you a manager who prides themselves on an **effective service**?
Do you enjoy finding new ways to **improve processes**?
If so, we are looking for an experienced Q**uality and Patient Experience Manager **to join our **Devon** Integrated Urgent Care (IUC) team.Working closely with the Senior Service Manager, Governance Manager and Clinical lead tocollate the reporting of quality and patient experience information and to ensure our processes are efficient and consistent.
You will help us to ensure our Out of Hours / Clinical Assessment Services are **fully compliant with the requirements** in our internal policies, CQC standards and NHSE guidelines and provide assurance to the Senior Management.You will be workingwith the management/supervisor team to **complete improvement plans** and **implement policy changes**.
You will **lead on collating and presenting** the monthly Quality Assurance Meetings, as well as **develop, coordinate and disseminate** weekly and monthly Quality Dashboards, internal monthly feedback, lessons learned and improvementsdelivered. This in turn will help develop quarterly commissioner learning reports. You will also deliver effective and efficient feedback through our systems, both positive and constructive.
As a confident communicator, you will **develop and maintain relationships** with local CCGs, NHSE, SRGs and other partnership organisations.
We will also look to you to take the site lead in both staff and patient engagement, helping to promote a patient focused culture amongst all staff and clinicians from induction onwards.You will establish patient focus group, responding to feedback and usingthis to improve patient pathways and share best practice.
We are looking for someone who can demonstrate previous experience relevant to the role. You will be able to work well under pressure and can organise a busy workload to meet deadlines. An excellent communicator, who is used to maintaining confidentiality,you will be able to demonstrate great attention to detail and good IT and data analysis skills. You should also be able handle difficult situations in a calm, effective and professional manner.
Practice Plus Group is passionate about great healthcare. We believe that anyone should be able to access excellent care, whether via the NHS or privately. Our breadth of expertise spans surgery, diagnostics, general practice, offender health and urgent care,with an unrivalled range of different services provided across the country. We’re proud to be at the forefront of developing new and exciting ways to support the nation’s health too, helping patients to maximise their wellbeing and live life to the full.
When you’re part of the Practice Plus Group team, you don’t just have a job. You have a career. We work with you to help you grow in your role and take your career in the direction you want to go. We’ll help you be the best you can be.
We want our team members to feel motivated and rewarded. So we offer a competitive package of pay and benefits. We also recognise the value of a healthy work-life balance - so we always try to be flexible, helping you fit your working life around your homelife.
If you'd like to learn more, please contact Charlie Allen, at or call on.
Practice Plus Group is committed to creating a diverse environment and we are proud to be an equal opportunity employer.
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