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French Speaking Customer Support Executive
2 weeks ago
An enthusiastic individual with great customer support experience and great communication skills in English and French is required by an innovative technology company based in Maidenhead.
An annual salary of up to £23,000 + bonus + additional benefits is available depending on experience. This is a hybrid working position.
**Client**
You will join a creative and experienced team of individuals, giving you the opportunity to develop your skills within an exciting market and environment.
**What you will be doing**:
- 1st line support for diagnosing problems and issues
- Liaising with networks to troubleshoot and diagnose first line faults
- Logging phone calls and triaging queries using Zendesk
- Providing internal operational support
- Managing and supporting customer relationships per service level agreements
- Ensuring new customers are successfully onboarded
**What you will need;**
- Written and verbal language skills in English and French
- A minimum of 1 years’ experience within a customer facing role.
- Exposure to working with complex customer procedures, preferably within a Customer Success environment.
- Excellent attention to details is essential
- Must have the ability to work unsupervised and on own initiative
- Highly organised coupled with the ability to prioritise effectively
**Who would the role suit?**
An enthusiastic individual looking for a new challenge within a growing business and market, who not only offers fantastic benefits but a friendly, collaborative and rewarding environment
**Salary**
£23,000 + bonus
**Benefits**
- 25 days holiday
- Group Company Pension Scheme
- Private Medical Insurance
- Gym discounts
- Dental cover
- Doctor at Hand (online GP service)
- Company Sick Pay Scheme
- Cycle to work scheme
- Onsite parking
- Onsite gym
- Access to a variety of online discounts on major retailers
**Alternate Titles**
Customer Success Executive, Customer Support Assistant, Customer Service Executive, 1st Line Support
**Commutable from**
Slough, High Wycombe, Reading, Aylesbury,
**Location
**Maidenhead
Ben Cole of CV Screen is managing the recruitment of this position.
