Polish Speaking Customer Service Advisor

4 days ago

Maidenhead, Windsor and Maidenhead, United Kingdom Euro London Appointments Full time £28,000 - £32,000 per year

Polish Speaking Customer Service Advisor

Location:
Maidenhead (Hybrid – 3 days in the office, 2 days working from home after training)

Salary:
£29,000 – £32,000 per annum (depending on languages - see below)

Contract:
6-Month Temp to Perm

Start Date:
Monday 17th November

We're looking for a motivated and language-skilled
Customer Service Advisor
to join an international business in
Maidenhead
. This is a fantastic opportunity for someone fluent in
Polish
, ideally with a second European language such as
Czech
. Other languages that would also be considered include
Italian, French, Swedish, Finnish, European Spanish, Arabic, and other European languages
.

This role offers the chance to work in a collaborative, multicultural environment supporting suppliers and partners across Europe.

About the Role

As a Customer Service Advisor, you will provide high-quality support to business suppliers and partners, helping to resolve queries, verify documentation, and ensure a smooth onboarding and service experience. You'll communicate by phone, email, and chat, always maintaining professionalism and accuracy.

You'll start with
8 weeks of structured training
(from
17th November
) — during this period, your working hours will be
4 pm to 1 am UK time
. After training, your schedule will move to standard business hours (
Monday to Friday, 8 am–5 pm or 9 am–6 pm
). Please note that attendance during the full training period is mandatory.

Key Responsibilities

  • Provide professional and efficient customer support via phone, email, and chat.
  • Review and verify compliance and regulatory documentation.
  • Accurately record all customer interactions in the internal system (CRM).
  • Investigate and resolve supplier queries promptly and professionally.
  • Collaborate with internal teams to improve service quality and customer satisfaction.
  • Assist with billing or subscription-related questions.
  • Maintain excellent attention to detail and quality standards in all work.

What We're Looking For

  • Fluency in
    Polish
    (verbal and written).
  • Czech
    language skills strongly preferred; other European languages welcome.
  • Previous experience in a
    customer service, call centre, or administrative support
    role is advantageous.
  • Excellent communication and interpersonal skills.
  • Strong attention to detail and ability to multitask effectively.
  • Confident using PC applications and CRM systems (Salesforce or similar preferred).
  • A proactive, adaptable approach with a focus on accuracy and customer satisfaction.

What's on Offer

  • Competitive salary of
    £29,000 – £32,000
    (depending on additional language skills).
  • Hybrid working pattern (after training).
  • Supportive, international team culture.
  • Excellent training and development opportunities.
  • Potential for a permanent contract after the initial 6-month term.

If you're fluent in
Polish
(and ideally Czech or another European language) and are looking for a new opportunity with a supportive team and genuine growth potential, we'd love to hear from you.

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