Customer Service Administrator

**Job Title**: Customer Service Administration

**Reporting to**: Administration Manager

**Role Overview**

The **Customer Service Administrator** will play a pivotal role in ensuring excellent customer service, processing orders, and supporting the sales team. This proactive role will not only involve day-to-day administrative tasks but also provide opportunities to assist in driving growth, enhancing customer relationships, and contributing to our customer engagement strategies.

**Key Responsibilities**
- Efficiently process customer purchase orders, sales orders, and supplier invoices.
- Manage and update the sales ledger, maintaining consistent communication with suppliers and customers.
- Raise, verify, and send order acknowledgements and invoices.
- Build and nurture strong relationships with both suppliers and customers.
- Perform general administrative tasks, such as managing shared inboxes and maintaining databases/spreadsheets.
- Support, if required, credit control and assist in resolving customer inquiries.
- Prepare customer quotations and support the sales team in securing new business.
- Proactively assist in various administrative and sales-related tasks as required to support the wider team.

**Skills, Qualifications & Experience Required**
- **Experience**: Proven experience as a Customer Service Administrator, preferably within small to medium-sized businesses.
- **Communication**: Excellent interpersonal skills, with the ability to foster positive relationships both internally and externally.
- **Detail-Oriented**: Strong attention to detail and organisational skills, with the ability to manage multiple tasks simultaneously.
- **Adaptability**: Ability to work in a dynamic, fast-paced environment and handle shifting priorities.
- **Proactivity**: A proactive, problem-solving mindset with the ability to take initiative.
- **Teamwork**: Self-motivated, reliable, and able to work collaboratively within a small team.
- **Customer Focus**: A strong commitment to customer satisfaction and a “can-do” attitude.
- **Technical Skills**: Minimum GCSE Maths & English (or equivalent).

**Experience with Sage Accounting is extremely desirable.** Proficiency in Microsoft Word and Excel is helpful.

**Albion Systems Limited Company values**

**People**

We employ professional, dedicated, versatile, customer-focused people that we can trust. We reciprocate with exceptional loyalty and respect, providing an enjoyable and rewarding workplace.

**Accountability**

Each of us are responsible for our words, actions and results

**Respect**

We value everyone and treat people with dignity and professionalism

**Integrity**

We build trust through responsible actions and honest relationships

**Teamwork**

We achieve more when we collaborate and work together

**Products and Services**

Our customers can always have confidence in our products and service quality. We commit to constant and never-ending improvement of what we offer our customers.

**Business Model**

We value and honour our relationships with customers, suppliers, employees, associates and our community. We generate profit and growth to make all other values and objectives possible. We aim to build solid relationships with customers and suppliers to help each other grow and achieve our goals

**Job Types**: Full-time, Part-time, Permanent, Temp to perm

Pay: £24,000.00-£26,000.00 per year

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

Application question(s):

- Do you have Business to Business order processing experience?

Work Location: In person

Application deadline: 30/06/2025