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Customer Experience Executive

2 weeks ago

Remote, United Kingdom dnata Full time

Travelbag began in 1979 and wanted to offer more than just package holidays, so it’s no surprise that we’ve established ourselves as a leader in the tailor-made holiday market. Our portfolio incorporates a huge range of travel options across the world. And because we only work with suppliers, properties and airlines that meet our exacting standards, we can be sure that our customers will experience the very highest quality.

Due to a promotion, we are delighted to be recruiting for a Customer Experience Executive who will be responsible for enhancing our customers’ experience through engaging with and developing the Travelbag customer community.

In this role, you will be interacting with customers across all channels and platforms from social monitoring and online sentiment, to targeting our high valued customers with acts of kindness to ensure best in class experiences. You will be a Travelbag ambassador in everything that you do which will include co-ordinating with all internal stakeholders in order to keep fine-tuning our customer’s experience every step of the way

We are looking for people with a clear passion and enthusiasm for travel with the drive to deliver a truly outstanding experience for our customers through every stage of their journey. You will interact with customers across all channels and platforms from social monitoring and localised marketing through to targeting our high valued customers with acts of kindness. Our Customer Experience Executives work together to review data from multiple sources, identify common themes and communicate with our Sales Team

This role can be based remotely, at any or our shops or offices, or on a hybrid basis. We have shops and offices in Chester, Knutsford, Leyland, Solihull, Cheltenham, London, Winchester and Kingston-upon-Thames. Part-time hours would also be considered (minimum 22.5 hours per week)

**To be considered for this role, you need to have the following qualifications, skills & experience**:

- A passion for exceeding customer expectations and an understanding of the importance of customer experience to help grow our much-valued Travelbag customer community
- A brilliant communicator (both verbal & written) and relationship builder
- Have a great understanding of the importance of customer experience and exceeding our customer’s expectations
- The ability to really listen to the customer, quickly identify their needs and think ahead to anticipate them.
- Enthusiastic and persuasive
- You thrive in a busy Customer Service and sales environment and are self-motivated to achieve targets
- You want to keep developing and able to take accountability for your own learning
- A passion for travel - sharing your expert knowledge in areas you have visited with our customers and colleagues
- IT literate and quick to learn.

For more information, please click on the job description below

Our employees enjoy many benefits including 25 days annual leave + Bank Holidays, life assurance, pension scheme, fam trips, travel discounts, industry/social events, long service awards, low-cost health care for you & your family, discounted gym membership and a free Taste Card.

Travelbag is owned by dnata Travel, part of the Emirates Group. In the UK, our brands also include Travel Republic, Sunmaster, Netflights and Gold Medal Travel.