Customer Experience Lead

3 days ago

Remote, United Kingdom Maintel Full time

Vacancy Type

Permanent/Full Time

Location

Remote homeworker with travel to sites across UK

Job Summary

As per job spec

About Us

Solid solutions for a dynamic world
About us

Maintel is a communications managed services provider. We empower our clients across the public and private sector to deliver mission critical services and achieve their workplace, service and customer experience goals.

We consult on the design, deploy and manage network infrastructures, platforms and software, including our own, that keep ongoing operations running smoothly and dependably, protecting business as usual, at the same time being flexible enough to adapt.

When customer, employee, the general public and regulatory expectations are ever-changing, choose Maintel. We provide progressive, solid solutions that help you succeed in a demanding, dynamic world.

A brief history

Maintel, founded in 1991 by Tim Mason and Angus McCaffery, started as a small operation providing telephone maintenance contracts.

Over the years, we have grown into a major player in communications technology, achieving significant milestones such as floating on the London Stock Exchange in 2004 and completing numerous strategic acquisitions.

These acquisitions, including Azzurri Communications and Intrinsic Technology, expanded our expertise in unified communications, cloud, and networking.

Today, Maintel continues to transform businesses with cutting-edge solutions like Cloud Contact Centres, Security & Connectivity and Unified Communications, positioning us as a leader in the digital-first era.

Purpose
Why we exist

Using technology to create customer experiences, services and workplaces that inspire and empower people.

Vision
Where we want to be

To be the first-choice technology services partner of ambitious brands and public services, chosen because of our dependable enablement of their vision and operations.

Mission
How we will achieve our vision:

We become trusted insiders within our clients' organisations. An embedded partner working in close collaboration to deliver their workplace, service and customer experience strategies.

We consult on the design, deploy and manage solid technology solutions – mission critical infrastructure, platforms and applications that ensure our clients businesses run efficiently and securely, achieving their ambitions, while always being ready to adapt.

Benefits

Your Benefits

Standard Benefits

  • 25 days holiday, rising to 28 days, plus bank holidays
  • Company pension scheme
  • Life assurance
  • Enhanced sick pay
  • Health care cash plan
  • Private medical scheme (self and family)*
  • Income protection scheme
  • Employee assistance line
  • Discounts and cashback on shopping
  • Discounted YorkTest home kits
  • Free car parking (Blackburn site)

Flex Benefits

  • Holiday trading
  • Critical illness cover
  • ULEV car leasing scheme
  • Cycle to work scheme
  • Gym membership
  • Car breakdown cover
  • Will writing service

Compensation

  • Annual salary review
  • Bonus and commission arrangements*
  • Car allowances*
  • Recruitment referral scheme

  • Various recognition schemes (e.g. long service awards)

  • Role Dependent

Working Environment

  • Modern offices with collaboration/meeting spaces
  • Agile/remote working
  • Technology to support agile/remote working
  • Free tea, coffee, juices and snacks at offices

Development

  • Supported study
  • Apprentice schemes
  • Levy funded learning opportunities
  • Individual development plans

Skills

As per job spec

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