Customer Success Executive

**About the job**:

- The Red Hat Customer Success team is looking for an experienced Customer Success Executive to focus on the U.K. Financial Services Market to join us. In this role, you will build and foster strategic relationships with C-level by helping them achieve success with Red Hat and maximizing the value realized from Red Hat’s offering subscriptions and services. You will have a key role in the long term success of Red Hat's subscription-based business model and be responsible for the onboarding, adoption, advocacy, retention, and growth in the accounts you support. Your ultimate goal will be to cultivate excellent customer relationships and boost value realization for the customer Red Hat offerings investments. You will be focused on helping customers lowering their barrier to entry with Red Hat technologies and facilitating them through their technical change management and adoption. Successful applicants must reside in a country where Red Hat is registered to do business.**What you will do**:

- Establish a trusted adviser relationship with customer executive leaders, sponsors, and key stakeholders so that all of Red Hat's activities are closely aligned with the customer's business goals
- Assess key business challenges, develop high-level strategies for customer success, coordinate delivery, and inspire stakeholders to ensure successful customer outcomes
- Define and deliver a customer success and adoption strategy with your customers and be an advocate for their needs by being a voice of the customer back into Red Hat
- Ensure that customers achieve maximum value from their investment using a programmatic, measurable approach during each phase of the customer’s adoption life cycle
- Minimize subscriber churn through continuous engagement, value realization, education, coaching, and persuasion
- Work collaboratively with enterprise sales teams across a diverse account base on strategies for increasing adoption, account expansion or retention, and loyalty to Red Hat
- Recommend specific solutions; work with Red Hat’s technical teams to recommend and build industry specific solutions to increase customers value which will improve customer sentiment, move them toward their goals, and increase Red Hat's expansion revenue
- Work and collaborate with marketing to build customer referenceability
- Facilitate engagement across functional areas of the company, including Marketing, Sales, Services, Product Management, Engineering, Finance, Training, and Technical Support teams to handle issues impacting customer success

**What you will bring**:

- Extensive experience with account management or customer success experience, preferably within the financial services industry
- Proven ability to lead, build trust, and be highly credible across levels of organizations in the banking space
- Solid sales and business background, with 5+ years of technology-related experience; expertise in the Software-as-a-Service (SaaS) and Platform-as-a-Service (PaaS) or Infrastructure-as-a-Service (IaaS) areas is a plus
- Knowledge of the banking industry and ability to make confident recommendations at C-level, business decision makers
- Experience leading large projects and managing solutions for complex business challenges and technical issues
- Experience coordinating across functions, including executive leadership, management, sales, customer success, technical support, professional services, marketing, and engineering to meet account performance objectives and customer expectations
- Proficiency articulating the business value associated with Red Hat or related offerings and solutions; demonstrated ability to guide these discussions with customers

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**About Red Hat**: