Customer Success Manager

Your Title: Customer Success Manager (EMEA) - Field Systems

Job Location: UK | Remote

About the Opportunity

Are you passionate about leveraging cutting-edge technology to drive customer success and forge strategic partnerships? Do you thrive in a role that balances deep technical understanding with commercial acumen? Join our Field Systems Sales team with a mission to strategically build, retain, and grow our valued customers by showcasing the technical value of Trimble's solutions.

This exciting and challenging role requires a successful applicant who is equally comfortable engaging in technical requirements discussions and leading effective pre-sales customer visits. You will be the essential link between our customers' operational needs and the technical capabilities of the Trimble portfolio.

What You Will Do

As a Technical Solutions Consultant, you will be a subject matter expert and trusted advisor, ensuring high customer engagement and satisfaction by clearly demonstrating the technical and commercial value of our solutions.

• Lead Technical Demonstrations and Pre-Sales Engagements:

• Conduct compelling, highly tailored technical sales demonstrations for existing and prospective customers, clearly articulating the functional and operational advantages of Trimble solutions.

• Plan, coordinate, and execute Technology Days and workshops to immerse customers in the practical application and technical depth of our products.

• Actively participate in the pre-sales cycle, serving as the primary technical resource during customer visits, requirement gathering, and solution definition.

• Drive Technical Adoption and Business Value:

• Actively foster the success of your assigned book of business through business value conversations, technical discovery, active listening, and formal technical/business reviews.

• Own and maintain account plans in collaboration with the customer, focusing on technical deployment, implementation strategy, and maximizing product utilization/rollout.
• Proactively assess overall customer health, system utilization, current goals, and identify advanced value opportunities through the application of technology.

• Grow and expand customer product adoption and revenue by identifying how additional technical capabilities can address evolving operational needs.

• Voice of the Customer and Technical Alignment:

• Identify and partner with cross-functional teams and Subject Matter Experts (SMEs) to translate customer technical needs into actionable product improvements and future solution development.

• Represent the Voice of the Customer in internal technical discussions, ensuring product roadmap alignment with field requirements and industry trends.

What Technical Expertise & Experience You Should Bring

• Minimum of 5-7 years of technical consulting or solutions engineering experience, ideally in a B2B SaaS or technical hardware/software environment.
• Demonstrated technical proficiency in deploying, demonstrating, and maximizing the value of complex technology solutions for enterprise accounts.
• Proven track record in developing strategies to maximize technology solution value and operational impact for assigned accounts.
• Excellent presentation and communication skills, with the ability to convey complex technical information to both technical audiences (engineers, IT) and executive decision-makers.
• Ability to quickly understand and discuss customer technical requirements, system integrations, and operational workflows
• Demonstrate executive presence and build strong, trusting relationships with technical stakeholders, executive sponsors, and end-users.

How to Apply: Please submit an online application for this position by clicking on the 'Apply Now' button located in this posting.

Application Deadline: Applications could be accepted until at least 30 days from the posting date.

Join a Values-Driven Team: Belong, Grow, Innovate.

At Trimble, our core values of Belong, Grow, and Innovate aren't just words—they're the foundation of our culture. We foster an environment where you are seen, heard, and valued (Belong); where you have an opportunity to build a career and drive our collective growth (Grow); and where your innovative ideas shape the future (Innovate). We believe in empowering local teams to create impactful strategies, ensuring our global vision resonates with every individual. Become part of a team where your contributions truly matter.

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