Customer Success Executive

**About GBG**

GBG offers a range of solutions that help organisations quickly validate and verify the identity and location of their customers. Our market-leading technology, data and expertise help our customers improve digital access, deliver a seamless experience and establish trust, so that they can transact quickly, safely and securely with their customers online. We have over 1,000 team members across 15 countries and work with over 20,000 customers in over 70 countries. Some of the world's best-known businesses rely on GBG to provide digital services and keep the economy moving.

**The Team**

Identity Europe delivers the largest contribution of revenue to GBG and have a team of talented individuals who continually look to exceed client expectations through expert advice and industry best practice. The right individual will be early in their sales career and hungry to grow revenue by working to develop and expand the relationships within a set portfolio of our clients.

**The Role**

Working closely with the Customer Success Sales Manager, the role is to ensure the generation and growth of sales revenue from a portfolio of Identity Europe clients along with the opportunity to close new business revenue streams.

**What you will do**
- Deliver an exceptional experience for GBG clients by helping them with business challenges/problems and new requirements
- Articulate the value and business benefits of the complete range of GBG products and services
- Lead a portfolio of Identity Europe accounts / opportunities and provide direction and sales engagement support
- Engage with clients at all levels and be the lead for all client engagements
- Work closely with all GBG internal stakeholders to ensure client and sector challenges are built into our product roadmap
- Work with the Legal department to finalise contracts and participate in customer negotiations
- Grow GB's overall revenue and margin

**Requirements**:
**Skills**
- To manage a portfolio of customers to maintain and defend the customer base and drive increased revenue to support commercial objectives, including the identification of opportunities, qualification, sale and closure
- To manage all aspects of the relationship between GBG and its clients at C Level, commercial level and technical level, working collaboratively using the most appropriate resources at the right time
- To deliver specific value propositions to customers through consultatively understanding all client requirements, challenges and problems
- To update pipeline and activity information for management reporting
- To contribute to the team plan to execute tactical campaigns to drive new revenue in the portfolio

**Behaviour**
- Positivity, high energy, drive and hunger to exceed expectations, this will be demonstrated through current levels of over performance
- Ability to understand and present complex solutions into a simple, value proposition
- Strong verbal, written and presentation skills
- Can work and contribute as part of a dynamic group that is shaping a division for tomorrow
- Solid commercial awareness and business sense
- Initiative and ability to overcome obstacles

**Benefits**

We have a vision to have the best and most engaged team members in the industry. People matter at GBG, they make us who we are. Every team member across all our locations makes a difference, everyone has something to contribute. Maybe you too could make a difference.

As part of our commitment to our team and flexible working approach, we have created a Work When and Where You Want Policy to give our team members choice and empowerment, and to support a balance in work and home life. Please ask your Talent Attraction Specialist for more information on this and our Family Friendly policy if you want to find out more

**Next steps**

If you’re interested, please apply We’re looking to hire the best and most engaged people into our business and we’ll make an offer once we’ve found that person.

As an equal opportunity employer, we are committed to providing fair opportunities for everyone regardless of age, gender, race, religion, sexual orientation, parental status or disability. Everybody is welcome and our inclusion and diversity programme, be/yourself, is designed to ensure that you can thrive. Please inform your GBG Talent Attraction Specialist if you require any reasonable adjustments to the interview process.