Service Delivery Manager

5 days ago

Hertford, United Kingdom Premier IT Full time

Role: **Service Delivery Manager**
Skills: - High attention to detail, Understanding the helpdesk perhaps having had a helpdesk or service desk role previously, Ability to work closely with the helpdesk to improve standards of service., Client facing: A switched on, engaging personality, wholoves meeting new and existing clients, Service Delivery improvement or Customer experience, client journey improvement, Slick presentation skills, Used to putting together great visual and verbal presentations.
We have a long-standing relationship with a great company based in Hertfordshire who are cross-platform creative tech agency working with an impressive range of clients spanning leisure, retail and hospitality.
They are now looking to expand their team further by adding a to their ranks a **Service Delivery Manager** who preferably has a track record of customer journey improvement and having the clients experience at the highest priority. This position is on a permanent basis.
**£45,000 - Service Delivery Manager - (Hybrid, Part Remote - Hertford)**This role has the flexibility to be part remote, however occasional office visits may be required so you will need to be able to travel into the Office in Hertford.**Given the nature of this role visit to client sites will also be needed, the client base is mostly in the London area.**Based on your level of experience salaries are ranging up to £45,000 per annum**This position will have daily immersion in the helpdesk world, maybe for up to 40% to 50% of the time, to keep track of response times, providing hands-on advice, dealing with any escalations.And the rest of the time away from the day to day of the desk,preparing training and working with Account Managers on any issues.
**Skills Needed**:

- Excellent communication skills and high level of customer service
- High attention to detail
- Understanding the helpdesk perhaps having had a helpdesk or service desk role previously
- Ability to work closely with the helpdesk to improve standards of service.
- Client facing: A switched on, engaging personality, who loves meeting new and existing clients
- Service Delivery improvement or Customer experience, client journey improvement
- Slick presentation skills. Used to putting together great visual and verbal presentations.
- Proven organizational skills
If this**Service Delivery Manager** role needing experience with High attention to detail, Understanding the helpdesk perhaps having had a helpdesk or service desk role previously, Ability to work closely with the helpdesk to improve standardsof service., Client facing: A switched on, engaging personality, who loves meeting new and existing clients, Service Delivery improvement or Customer experience, client journey improvement, Slick presentation skills, Used to putting together great visual andverbal presentations is of interest then please forward your CV along with references and salary expectations and I will endeavour to contact you to discuss further.
Please Note: If this**Service Delivery Manager** opportunity is not of interest and you know of anyone whom it may be suitable for then please forward this on as our client is looking to interview ASAP.

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