Shared Service Manager

1 week ago

Hertford SG, United Kingdom East Herts Council Full time

Job Introduction

Are you a strategic leader with a passion for public service and operational excellence? We are looking for a Shared Service Manager – Revenues to join our senior management team within the Revenues & Benefits Shared Service.

About the Role

As a key member of the leadership team, you will be responsible for the effective and efficient delivery of the Council Tax and Business Rates functions across our shared service. You will manage multi-disciplinary teams across multiple sites and remote settings, ensuring high performance, compliance, and excellent customer service.

You will also:

  • Oversee the collection of over £200 million in revenues and support benefit payments exceeding £60 million.
  • Lead on the administration and collection of Council Tax and National Non-Domestic Rates (NNDR).
  • Ensure accurate maintenance of the tax base, collection fund records, and valuation lists.
  • Drive performance, innovation, and continuous improvement across the service.
  • Liaise with internal and external stakeholders, including government bodies and auditors.
  • Support the Assistant Director and deputise as required.

What We're Looking For

We are seeking a confident and experienced professional who can demonstrate:

  • At least 5 years of relevant management experience in Revenues and/or Benefits.
  • Strong knowledge of Council Tax, NNDR, and associated legislation.
  • Proven leadership and team management skills across diverse operations.
  • Excellent communication, analytical, and decision-making abilities.
  • IRRV Technician qualification or equivalent experience is desirable.

Key Competencies

  • Personal effectiveness and resilience
  • Analytical thinking and problem-solving
  • People management and team leadership
  • Customer focus and service delivery
  • External and commercial awareness
  • Resource and budget management

What can we offer you?

  • A stimulating and supportive work environment
  • Blending working (remote/office)
  • Flexible working arrangements, including flexi-time
  • 26-29 days annual leave rising to 34 days with 5 years' local government service
  • Employee well-being programme
  • Free parking when you are in the office

Whilst this role is offered on a full-time basis, we are prepared to consider part time applications or requested for compressed working hours (subject to business need)

How to apply

For an informal discussion about the role and to find out more about East Herts Councils ambition please contact Carol Bulloch, Assistant Director Revenues & Benefits on

Closing date:16 November 2025 at 5pm

Interviews will be held w/c 20 November 2025

So, if you're believe that you can make a positive difference in East Hertfordshire please apply via the button shown.

We are proud to be an equal opportunities employer, valuing diversity and maintaining a firm commitment to providing equal employment opportunities for all employees and applicants. We believe that creating inclusive environments leads to stronger collaboration and better outcomes in our work.

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