Shared Service Manager Council Tax Revenues Benefits

3 days ago

Sandon SG, United Kingdom CRA GROUP RECRUITMENT AND PAYROLL LTD Full time £50,000 - £80,000 per year

3 months contract with a Local Authority

Job Summary:

  • East Hertfordshire District Council is seeking an experienced Shared Service Manager – Council Tax (Revenues & Benefits) to lead the administration and collection of Council Tax across its shared service.
  • The successful candidate will oversee the efficient delivery of Council Tax operations, manage remote and office-based teams, ensure legislative compliance, and deliver outstanding customer service.
  • This is a key leadership role supporting the Assistant Director for Revenues & Benefits Shared Service in the collection of over £200 million in revenues annually.

Key Duties/Accountabilities (Sample):

  • Lead and manage the Council Tax function across the shared service, ensuring accuracy, compliance, and efficiency.
  • Oversee the billing, recovery, and collection of Council Tax income exceeding £200 million.
  • Manage and motivate team members across hybrid working arrangements, ensuring consistent performance and service quality.
  • Support the annual billing and year-end processes for the 2026/2027 financial year.
  • Liaise with internal departments, partner authorities, external auditors, and government agencies to ensure effective delivery of statutory functions.
  • Monitor service performance and implement improvements to maximise collection rates and customer satisfaction.
  • Ensure adherence to relevant Council Tax legislation, policies, and procedures.
  • Provide strategic and operational support to the Assistant Director for Revenues & Benefits Shared Service.
  • Maintain accurate reporting, performance monitoring, and resource management.

Skills/Experience:

  • Proven management experience within Local Authority Revenues or a shared service environment.
  • In-depth knowledge of Council Tax legislation, procedures, and enforcement processes.
  • Strong leadership, coaching, and people-management abilities.
  • Excellent analytical and problem-solving skills, with sound judgement in decision-making.
  • Demonstrated ability to deliver high performance in a customer-focused environment.
  • Experience of managing large-scale revenue collection and reconciliation processes.
  • Competence in interpreting and applying local taxation law and regulations.
  • Excellent communication, interpersonal, and stakeholder-management skills.
  • Proficiency in using Revenues & Benefits software systems and Microsoft Office applications.
  • IRRV Technician qualification or equivalent relevant experience is desirable.
  • Strong organisational, budget-management, and resilience skills.

Additional Information:

  • The closing date: 14/11/2025.
  • Location: Wallfields Offices, Hertford, SG13 8EQ (Hybrid working – minimum one day in office, Fridays).
  • Hours: 37 per week, Monday to Friday.

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