Customer & Technical Support Administrator

2 weeks ago

Spennymoor, United Kingdom KES Solutions UK Limited Full time

Our client is currently seeking a Customer & Technical Support / Administrator to strengthen the existing team Reporting to the Purchasing & Customer Services manager you will be responsible for the smooth running of the Plant's Customer Service and Administrationsections.

Hours of work will be Monday - Friday, rotating weekly between 7.00am - 3.00pm & 9.00am - 5.00pm.

Duties include but are not limited to:
Customer Service
- Prioritise and process customer’s orders, deliveries and queries within a busy environment
- Handle customer complaints quickly and efficiently, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Maintain thorough and accurate customer service records
- Check product availability for customer orders
- Help customers register online and process orders
- Liaise with the courier to arrange collections and deliveries using the couriers online portal
- Processing customer payments using sage pay, whilst exercising strict customer confidentiality
- Keep records of customer interactions, process customer accounts and file documents
- Liaising closely with Marketing on current and new product lines
- Greeting Customers and Visitors - Reception duties
- Setting up conference room for meetings, booking hotels and travel
- Processing employee expenses

Administration
- Collating production figures to produce a daily financial pack with the use of EIQ reports and manual stock counts
- Data input & order processing
- Processing and reconciling intercompany transfers
- Procurement control (from placing the order to receiving and processing the invoice)
- Prepares and reports all site accounting information
- Reconciling customer self-bill invoices with despatches
- Communicates with other sites for transfer of information and requests
- Use of IT systems & software, including online portals and ordering systems
- Preparing and processing customer labels for shipping / logging haulage information
- Performs general office duties (managing the phone, supplies, mail, filing, photocopying etc.)
- Ensure month end report is reconciled and complete as required
- Updating BOM’s with new cycle settings to ensure efficiencies are up to date
- Arranging customer shipments and providing tracking information

Essential Experience / Skills
- The ability to multitask and stay organised
- High attention to detail
- Critical thinking and problem solving skills
- Excellent oral and written communication skills
- Comprehensive I.T. Skills to include Microsoft Office (Excel)
- Customer Service /Administration qualifications

  • Customer Service Administrator

    1 day ago

    Spennymoor, United Kingdom Sharpsmart Ltd Full time

    Sharpsmart Spennymoor are looking for a highly organised part-time Administration and Customer Service Coordinator who will be based on-site. Managing the daily administration and customer service process for specific contracts, the role will support the production and transport teams through excellent planning, prioritising and problem solving skills and...

  • Mis Support Administrator

    2 weeks ago

    Spennymoor, United Kingdom Learning Curve Group Full time

    **Vacancy Name** MIS Support Administrator **Vacancy No** VN4289 **Location City** Spennymoor **Contract Type** Permanent **Hours per week** 37.50 **Working Days & Times** Mon-Fri 9-5PM **Salary Minimum Pounds** £23700 **Salary Maximum Pounds** £23700 **Description** We are currently recruiting for a Support Administrator to join our MIS...

  • Relief Support Worker

    5 days ago

    Spennymoor, United Kingdom Creative Support Full time

    Join to apply for the Relief Support Worker role at Creative Support3 weeks ago Be among the first 25 applicantsJoin to apply for the Relief Support Worker role at Creative Support£13.20ph plus rolled up holiday payBraintree, EssexRelief/BankWe seek proactive and professional Relief Support Workers for our supported living service in Braintree, Essex. This...

  • Operations Administrator

    1 week ago

    Spennymoor, United Kingdom Sharpsmart UK Full time

    We’re looking for an organised and detail-focused Operations Administrator to join our team at Sharpsmart UK. This role is perfect for someone who enjoys variety, takes pride in accuracy, and thrives in a fast-paced environment. You’ll be at the heart of our operations—supporting the smooth running of customer orders, coordinating between departments,...

  • Operations Administrator

    2 weeks ago

    Spennymoor, Durham, United Kingdom Sharpsmart Full time £25,000 - £40,000 per year

    We're looking for an organised and detail-focused Operations Administrator to join our team at Sharpsmart. This role is perfect for someone who enjoys variety, takes pride in accuracy, and thrives in a fast-paced environment. You'll be at the heart of our operations—supporting the smooth running of customer orders, coordinating between departments, and...

  • Technical Designer

    2 weeks ago

    Spennymoor, United Kingdom Finnmark Limited Full time

    **Job description** We are looking for an ambitious self-starter to join our passionate, enthusiastic team. The ideal match for this role is someone with a proven track record preparing technical drawings, designs, specifications, and schedules and assisting with client management. The role best suits someone with Architectural Technician or Technologist...

  • Sales Administrator

    2 weeks ago

    Spennymoor, United Kingdom Talkabout Full time

    **Job Overview** We are a small but highly successful company and have been trading since 1992, initially in mobile communications, and more recently in the utilities industry. **Duties** - Manage and maintain office schedules. - Serve customers in store, on the telephone and online. - Manage business customer accounts. - Liaise, prepare and execute...

  • Customer Service Lead

    1 week ago

    Spennymoor, United Kingdom Sharpsmart UK Full time

    OverviewSharpsmart is a leading provider of innovative waste management solutions, committed to delivering exceptional service and operational excellence. Our Spennymoor facility plays a vital role in supporting our healthcare clients by ensuring safe, efficient, and compliant waste disposal. We pride ourselves on fostering a collaborative and dynamic work...

  • Customer Service Coordinator

    5 days ago

    Spennymoor, United Kingdom Sharpsmart UK Full time

    Customer Service Coordinator – Sharpsmart UK Join to apply for the Customer Service Coordinator role at Sharpsmart UK Sharpsmart is a leading provider of innovative waste management solutions. Our Spennymoor facility supports healthcare clients by ensuring safe, efficient, and compliant waste disposal. The Customer Service Coordinator is responsible for...

  • Customer Excellence Specialist

    1 day ago

    Spennymoor, United Kingdom Sharpsmart Ltd Full time

    Sharpsmart Customer Service team is expanding, we have a vacancy for Customer Excellence Advisor to join the team based in Spennymoor. Joining an established Customer Excellence team the Customer Excellence Advisor will provide excellent customer service to our customers and staff nationally with projects, data reporting, and communications support that...