Customer Service Administrator
1 day ago
Sharpsmart Spennymoor are looking for a highly organised part-time Administration and Customer Service Coordinator who will be based on-site. Managing the daily administration and customer service process for specific contracts, the role will support the production and transport teams through excellent planning, prioritising and problem solving skills and outstanding customer service skills. Key responsibilities - Assist with completion of daily documentation and provide detailed information to update our systems. - Deliver quality facility service through timely and accurate processing to billing. - Answer incoming calls, greeting callers, providing information, transferring calls and/or taking messages as necessary. - Resolve customer needs and inquiries, by reporting and analysing activity. - Close interaction with Customer Service for transaction processing, status updates and investigations. - Maintain 100% accuracy on data entry into system. - Monitoring timely dispatch from drivers and facility to processing data, including end of day documentation. - Review and interpret files, records, and other documents to obtain information to respond to requests. - Receive, document, investigate and resolve customer, employee and/or vendor concerns/complaints, elevating serious issues to Customer Service. - Generate reports as required. - Co-ordinate deliveries to customer sites. - 2+ years of administrative and customer service experience - Strong knowledge of administrative process and procedures - Ability to research, analyse, interpret, and document transactions and issues following standard procedures provided - Intermediate to Advance computer systems knowledge (Microsoft office suite, etc.) - Good communication skills both written and verbal - Proven experience in improving processes and procedures - A positive "can-do" attitude and approach to responsibilities with an ability to meet new challenges and changes with an open mind - Strong attention to detail, all work accurate and performed to a high standard - Excellent organisational skills This role is a fulltime position for 37.5 hours per week; rotation of 8am-4pm and 9am-5pm, Monday-Friday. **Job Types**: Full-time, Permanent **Benefits**: - On-site parking - Private dental insurance - Private medical insurance - Referral programme - Store discount Schedule: - Day shift - Monday to Friday Supplemental pay types: - Bonus scheme Ability to commute/relocate: - Spennymoor: reliably commute or plan to relocate before starting work (required) Application question(s): - Please confirm current notice period & salary expectations. Work Location: One location
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Customer Service Lead
1 day ago
Spennymoor, United Kingdom Sharpsmart Full timeSharpsmart Spennymoor facility has an open vacancy for a Customer Service Lead to join the team and provide administrative leadership across operations, transport, field service and customer service to ensure to smooth flow and operation of all Sharpsmart services. In this role you will be accountable for leading the site to deliver on our committed Service...
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Customer Service Coordinator
5 days ago
Spennymoor, United Kingdom Sharpsmart Full timeSharpsmart Spennymoor are looking for a highly organised Administration and Customer Service Coordinator who will be based on-site. This role is 37.5 hours per week, Monday-Friday. (Rotation of 8am-4pm and 9am-5pm) * Key responsibilities* - Assist with completion of daily documentation and provide detailed information to update our systems. - Deliver...
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Customer Service Lead
1 week ago
Spennymoor, United Kingdom Sharpsmart UK Full timeOverviewSharpsmart is a leading provider of innovative waste management solutions, committed to delivering exceptional service and operational excellence. Our Spennymoor facility plays a vital role in supporting our healthcare clients by ensuring safe, efficient, and compliant waste disposal. We pride ourselves on fostering a collaborative and dynamic work...
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Customer Service Coordinator
5 days ago
Spennymoor, United Kingdom Sharpsmart UK Full timeCustomer Service Coordinator – Sharpsmart UK Join to apply for the Customer Service Coordinator role at Sharpsmart UK Sharpsmart is a leading provider of innovative waste management solutions. Our Spennymoor facility supports healthcare clients by ensuring safe, efficient, and compliant waste disposal. The Customer Service Coordinator is responsible for...
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Customer Service Lead
2 weeks ago
Spennymoor, Durham, United Kingdom Sharpsmart Ltd Full time £35,000 - £45,000 per yearSharpsmart is a leading provider of innovative waste management solutions, committed to delivering exceptional service and operational excellence. Our Spennymoor facility plays a vital role in supporting our healthcare clients by ensuring safe, efficient, and compliant waste disposal. We pride ourselves on fostering a collaborative and dynamic work...
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Customer Service Coordinator
1 week ago
Spennymoor, Durham, United Kingdom Sharpsmart Full time £25,000 - £40,000 per yearSharpsmart is a leading provider of innovative waste management solutions, committed to delivering exceptional service and operational excellence. Our Spennymoor facility plays a vital role in supporting our healthcare clients by ensuring safe, efficient, and compliant waste disposal. We pride ourselves on fostering a collaborative and dynamic work...
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Customer Service Lead
7 days ago
Spennymoor, Durham, United Kingdom Sharpsmart UK Full time £25,000 - £40,000 per yearSharpsmart is a leading provider of innovative waste management solutions, committed to delivering exceptional service and operational excellence. Our Spennymoor facility plays a vital role in supporting our healthcare clients by ensuring safe, efficient, and compliant waste disposal. We pride ourselves on fostering a collaborative and dynamic work...
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Customer Service Coordinator
6 days ago
Spennymoor, Durham, United Kingdom Sharpsmart Full time £25,000 - £35,000 per yearSharpsmart is a leading provider of innovative waste management solutions, committed to delivering exceptional service and operational excellence. Our Spennymoor facility plays a vital role in supporting our healthcare clients by ensuring safe, efficient, and compliant waste disposal. We pride ourselves on fostering a collaborative and dynamic work...
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Customer Service Lead
6 days ago
Spennymoor, Durham, United Kingdom Sharpsmart Full time £25,000 - £40,000 per yearSharpsmart is a leading provider of innovative waste management solutions, committed to delivering exceptional service and operational excellence. Our Spennymoor facility plays a vital role in supporting our healthcare clients by ensuring safe, efficient, and compliant waste disposal. We pride ourselves on fostering a collaborative and dynamic work...
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Customer Service Coordinator
2 weeks ago
Spennymoor, Durham, United Kingdom Sharpsmart Ltd Full time £25,000 - £40,000 per yearSharpsmart is a leading provider of innovative waste management solutions, committed to delivering exceptional service and operational excellence. Our Spennymoor facility plays a vital role in supporting our healthcare clients by ensuring safe, efficient, and compliant waste disposal. We pride ourselves on fostering a collaborative and dynamic work...
