Partner Support Executive X 2

Cardiff- Permanent, 37.5 hours pw- 26,000 - 28,000 DoE

**Who we are and what we do**:
Compare My Move is a comparison and lead generation service helping UK movers compare and connect with trusted moving industry professionals for over 10 years.

We offer a variety of services for users to compare with many more on the way and our mission is to become the home of moving home. We’re building the best network of verified partners from trusted professionals all over the UK, whilst saving home movers time and money on moving services and becoming a recognisable brand within our industry and beyond.

We are proud of the success we’ve had to date and are now looking to take the business to the next level. To help us meet our mission goals we are on the hunt for the best people in their fields. There’s never been a better time to jump on board to help us get there and share in the rewards.

**About the role**:
Do you love building relationships with businesses to secure long-term partnerships? If so, Compare My Move, an online comparison service for moving home, are looking for Partner Support Executive to join the current Partner Support Team.

The key responsibilities of the role will include, but are not limited to:

- Make and receive inbound and outbound calls to our network of industry partners.
- Build and maintain strong, long-lasting, positive and profitable partner relationships to maximise company growth.
- Manage the successful onboarding of new partners once they have purchased via the new business sales team.
- Manage our customer accounts via our in-house bespoke CRM.
- Handling consumer and partner complaints where necessary.
- Processing orders and payments.
- Liaise with other departments across the business.
- Overall you will be the first point of contact for our partners so need to be able to demonstrate a positive attitude and a passion for solving customer issues.

The key skills and qualities of the Partner Support Executive:

- We need someone with a background of at least 1-2 years sales and customer service experience, used to dealing with B2B customers and managing customer accounts.
- We need someone who isn’t afraid to pick up the phone to engage with our partners and upsell new features and services.
- We are very proud of the brand and service we offer. You will need to be a great communicator who is friendly and outgoing, genuinely enjoys dealing with people who can be as enthusiastic about Compare My Move as we are.
- Someone who is resilient, self-motivated and has a passion for achieving goals who can adapt to a fast paced and ever-changing environment.
- We need people who thrive being part of a team, who love helping teammates improve and are always wanting to share ideas and contribute across the business.

**Who you'll work with**:
**Stuart Burns**:
**Head of Partner Support**
- Stu manages the Partner Support Team and is responsible for overseeing our partner network.**Nathan Burnell**:
**Partner Support Executive**
- Nathan uses his customer service background to great effect to help our partners get the most out of their accounts.**Tom Evans**:
**Partner Support Executive**
- With experience in sales and account management, Tom assists our partners so they can make the most of their account and leads.**James Evans**:
**Partner Support Executive**
- Bringing a wealth of experience in Account Management, James is on hand to support our partners with all account queries.**Jack Downey**:
**Partner Support Executive**
- Jack is here to help our partners convert high, and be on hand to assist with any queries that arise.**You?**:
**Partner Support Executive x 2**
- Cardiff- Permanent, 37.5 hours pw- 26,000 - 28,000 DoE**We want you to love where you work**:
With that in mind, here's what you'll get in return

**Annual pay rises**:

- everyone should get a payrise**Bupa Private Healthcare**:

- free private healthcare**Bupa Dental Plan**:

- free private dental plan**Flexitime**:

- no core hours & no weekends**Christmas closure**:

- have 2 weeks off over Xmas on us**Birthday off**:

- have your birthday off on us**Workiversary reward**:

- extra day off to celebrate**Pension scheme**:

- 5% employer contribution**Free parking**:

- on site or city centre parking**Employee of the month**:

- bonus for winners**Takeaway Fridays**:

- free food last Friday of month**Team socials**:

- wind down out of work**Long term service benefits**:

- extra annual leave**Maternity leave**:

- full pay 3 months, half pay 3 months**Referral scheme**:

- earn £1000 to help place a new role**Paid sick leave**:

- paid sick leave based on service- **Introductory call** We give you a quick call to introduce ourselves and get to know a bit about you. We then book a face to face interview.
- **Face to face interview** Discuss in depth your experience and the skills you could bring to the company.
- **Final interview** You'll meet with the MD and talk more about your place within the compa