Partner Support Executive
2 weeks ago
Based in Cardiff, Wales.
**Salary**: Up to £27,000 p/a
**Type**: Full time, Permanent
**Location**: Cardiff - 100% office-based role
We are looking for someone who loves building relationships and working within customer service to bring the very best experience to their partners.
Tasks
- Serve as the primary point of contact for partners, responding to their inquiries and providing assistance as needed
- Build and maintain strong relationships with partners, providing support and guidance throughout their journey with us
- Collaborate with other teams to ensure that partner needs are met, and issues are resolved in a timely manner
- Monitor partner performance metrics and proactively identify areas for improvement
- Provide feedback to internal teams on partner needs, trends, and opportunities for growth
**Requirements**:
- At least 2+ years’ experience in a customer service role
- Commercial Sales experience is a bonus
- Excellent communication skills
- Someone who isn’t afraid to pick up a phone
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