Retail Support Executive

**Job Title**: Retail Support Executive
**Working Pattern**: Monday to Friday, 36.25 hours per week
**Salary**: £25,000 - £30,000 and up to 20% bonus and benefits
**Location**: Cardiff, hybrid working

**At Tandem, we're not just a bank; we're a movement for positive change. If you're an ambitious and dedicated Retail Support Executive, ready to make an impact, we've got a space with your name on it**

The main purpose of the role is to support our Home Improvements team, the team responsible for greener lending to Tandem customers who want products that will improve the energy efficiency of their home, for example solar power or heat pumps, new boilers or new double-glazed windows.

We work with retailers who need to be onboarded and monitored properly into Tandem and our ways of working. This is an entry-level role in the business, so if you have transferrable skills, we would love to hear from you. We can train you on the rest.

**We are Tandem - Where impact meets innovation**

Tandem is the UK's greener digital bank on a bold quest to revolutionise the way we save, borrow spend, and share - all while nurturing our planet, our people and our customers. As one of Europe's fastest growing digital banks, our values of being Brave, Enterprising, Simple, and Together (BEST) ensure our 500-strong team collaborate to drive a brighter, greener future.

Tandem also leads the way with a secondary app called Loop. Loop gives customers a simpler, hassle free and awkward free way to share money among friends.

**Your team: Collaborators in change**

Tandem is proud to offer a workplace with diverse experiences, perspectives, and backgrounds which leads to a unique company culture for our people and a better experience for our customers.

**Your Impact: Building a greener tomorrow**

As a Retail Support Executive at Tandem your focus will be on:

- Assist with onboarding of new retailer partners ensuring the relevant due diligence has been undertaken in line with relevant policy and procedures dealing professionally with both retailer and broker partners in timely way.
- Assist with system set up for retail partners ensuring that testing is completed with appropriate sign off.
- Assist with the carrying out of retailer monthly quality control checks and reporting on the same.
- Ensure that any changes to existing retailer contracts are fully documented with the relevant variations.
- Undertake accurate minutes and document actions for meetings and ensure that this is fully documented and shared with relevant stakeholders.
- Assist with the maintenance of the CRM system for Retail partners including onboarding of new retailers, changes/variations of existing retailers.
- Report on common sources of technical issues or questions and make recommendations to product & IT team seeking to find solutions thereby adding to knowledge
- Communicate key insights and findings to internal teams such as the Home Improvements Leading (HIL) team
- Constantly be on the lookout for ways to improve monitoring, discover issues and deliver better management of retail partners
- Escalate retailer risk concerns to appropriate individuals in a timely manner
- Assist with the updating and maintenance of process & policy documentation

**We'd love to hear from you if you have**:

- Experience in analysing data to draw conclusions
- Basic excel skills
- Have the ability to plan, organise and structure work to meet time critical deadlines
- Showcase good analytical and evaluation skills
- Showcase good written and oral communication skills
- Ability to multitask
- Have good interpersonal skills to be able to effectively communicate at all levels

**It would be great, but not essential if you have**:

- Previous experience in Intermediary risk, monitoring or Quality Assurance would be desirable but not essential

**Rewards that reflect your value, **what's** in it for you?**
At Tandem, your hard work is rewarded in many ways and we have an enhanced employee benefits package on offer from your very first day with us:

- 25 days annual leave plus 8 days Bank Holiday
- An additional day off for a 'celebration day' including, but not limited to, birthdays, weddings, religious holidays, graduations etc
- Buy or sell up to 5 days holiday a year
- Healthcare cash plan through Westfield Health worth a minimum of £750 per year
- Electric Vehicle salary sacrifice scheme
- Cycle to Work salary sacrifice scheme and a free helmet
- Salary sacrifice Pension contribution*, 4% employee contributions matched with 4% Tandem contribution (*Subject to salary eligibility)
- Smart Tech scheme (buy goods with 0% interest)
- 10% discount on solar panels
- Tandem Hub for treats, cash back and discounts on UK retailers
- 2 days per year paid volunteering
- Free cereal, snacks and drinks in all offices
- Quarterly team social budgets

**Our Green Deal: Your Impact Amplified**
A little welcome gift from us to you, we'll plant a tree in the Tandem Grove and you can ente