Partner Support Executive

Cardiff
- Permanent, 37.5 hours pw
- £28,000

**Who we are and what we do**:
Compare My Move is a comparison and lead generation service helping UK movers compare and connect with trusted moving industry professionals for over 10 years.

We offer a variety of services for users to compare with many more on the way and our mission is to become the home of moving home. We’re building the best network of verified partners from trusted professionals all over the UK, whilst saving home movers time and money on moving services and becoming a recognisable brand within our industry and beyond.

We are proud of the success we’ve had to date and are now looking to take the business to the next level. To help us meet our mission goals we are on the hunt for the best people in their fields. There’s never been a better time to jump on board to help us get there and share in the rewards.

**About the role**:
**Compare My Move**, is revolutionising the home-moving experience. From removals and surveys to mortgages and probate, we’ve connected over 1.5 million movers in the UK with trusted professionals during life’s most stressful moments. Our mission? To make moving simple, smooth, and stress-free. We’re doing it all from our light and spacious HQ in Cardiff, where, as a **Partner Support Executive**, you’ll be the person our trusted partners count on to keep things running smoothly, solve issues quickly and build lasting relationships.

**THE IMPACT YOU’LL MAKE**

You won’t just be answering queries—you’ll be **powering the engine** behind our partner network. You’ll:

- Onboard new partners after handover from the New Business team
- Build long-term relationships with removals and property professionals
- Manage account activity using our in-house CRM
- Resolve issues fast and spot opportunities to improve how we work
- Collaborate with Sales, Customer Experience, and Ops teams to make sure every partner thrives

**✨ A DAY IN THE LIFE**

Start your day with a team huddle—sharing updates, wins and priorities. You check in on your partner queue, jump on a call with a removals company about a new setting on the partner app and work with Sales to finalise an onboarding. By mid-afternoon, you’ve resolved two partner issues, logged key CRM updates, and helped a new partner go live without a hitch. Inbox clear, tasks complete and partners happy.

**WHAT WE’RE LOOKING FOR**
- 1-2 years’ experience in customer service, sales, B2B support or account management
- Confident communicator—especially by phone
- Proactive, calm, and solution-focused
- Comfortable juggling tasks, using digital tools and keeping organised
- A team player who thrives in a busy environment
- Committed to inclusion, growth, and great service

**BONUS SKILLS**(BUT NOT DEAL-BREAKERS)
- Experience in the home-moving, removals or property space
- CRM know-how (or a fast learner)
- An eye for sustainable and efficient working practices

**WHY YOU’LL LOVE WORKING HERE**
- ** No-core-hours freedom**: Work anytime between 6 AM and 8 PM
- ** Office perks**: Breakout areas, pool table, open-plan kitchen and city-centre vibes
- ** Free Onsite Facilities**:Shower facilities, changing/dressing rooms, fitness studio space and communal lounge with free coffee machine, syrups, and black or herbal tea selections
- ** Enhance Maternity/Paternity Pay**:Ensuring you can put your focus where it should be
- ** Bupa healthcare & dental**:Your health is our priority
- ** Your Birthday**+ '**workiversary'** off, plus **2 weeks extra at Christmas - all** paid
- Monthly **takeaway Fridays** & **quarterly socials**:extra thanks from us to you
- ** £1,000 referral bonus** + long-service rewards
- ** Annual pay reviews** & bonuses—we reward great performance.
- ** Free parking in city centre** (yes, even after work)

**_ All of these add up to approx. £7,000+ of extras, plus so much more_**

**INCLUSION STARTS HERE**

Need adjustments during recruitment? Just ask—we’ll make it work.

***WHY CARDIFF? WHY NOW?**

Cardiff blends capital-city energy with coastal calm. From our city centre office, you'll be minutes away from Cardiff Castle, bustling food markets, indie coffee shops and major transport hubs. After work, head to Cardiff Bay’s waterside bars, immerse yourself in the city’s thriving live music scene or catch a match at the Principality Stadium.

Prefer nature? You’re under an hour from surfing at Rest Bay, hiking the Brecon Beacons, or exploring the scenic Welsh Jurassic coastline.

With a thriving tech and creative scene, shorter commutes and a lower cost of living, Cardiff gives you more life with your lifestyle. Whether you're local or relocating, it's a smart move.

Ready to support the partners behind better moves? Get in touch today

**Who you'll work with**:
**Stuart Burns**:
**Head of Partner Support**
- Stu manages the Partner Support Team and is responsible for overseeing our partner network.

**Nathan Burnell**:
**Senior Partner Support Executive**
- Nathan uses h