Business Systems Administrator

2 days ago

Oxford, United Kingdom Oxford Instruments Plc Full time

At Oxford Instruments, we enable the world’s leading industrial companies and scientific research communities to image, analyse and manipulate materials down to the atomic and molecular level. With a sixty-year history, and fourteen Queen’s Awards for Enterprise, our world-class products and technologies are helping our customers to address the greatest challenges of the 21st century.

We are excited to be recruiting for a Business Systems Administrator To support the implementation and ongoing operation of the SAP C/X platform specifically focussing on the Service area. Acting as liaison between business leadership, the project team, and the technical support teams.
The role will form an integral part of the setup and roll out of the SAP Service Cloud and take ongoing responsibility for providing support to the user community as well as ensuring system accuracy, definition, adoption, and reporting.

**Key responsibilities**:
Be the system user expert for all Service aspects of the SAP C/X solution
Be the custodian of data accuracy providing reports and analysis on the accuracy and quality of data, and conduct data cleansing activities as necessary
Actively work with colleagues at all levels of the organisation to:
Assess and advise on requirements and best use practices
Identify how SAP C/X can best meet needs
Configure and implement new features and reports
Identify opportunities to make better use of SAP C/X
Provide ongoing first level user support, responding to questions and system issues
Assist with training for key users across the company
Monitor usage and highlight adoption issues
Act as the central point of contact for developing and prioritising all change requests, system alterations and configurations
Work closely with colleagues and vendors on providing a high level of service for the SAP C/X platform
Assist the technical rollout of future phase enhancements
Monitor all problems, addressing technical issues with internal and external experts
Act as part of the Global SAP C/X and CRM community
Configuration of SAP C/X where applicable to include dashboards and reports
Work within standards/frameworks as laid down by Enterprise Analytics
Where appropriate, provide additional business systems support for complementary platforms, i.e., CRM, ERP, Reporting

At Oxford Instruments we are proud of the environment that we have created. We hope that in joining us you will find out why people stay so long with our business and have such a large part in our globally growing success story.

This role is a hybrid role with the main location being Tubney Woods. We work 8.00 until 4.30 Monday to Thursday and finish at 1.00 on a Friday so you can start your weekend early.

**Other Benefits**:
25 days holiday + bank holidays
Private health care
Generous pension
Car scheme
Cycle to work
Income protection

LI-TIM1
LI-HYBRID

All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability.

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