Customer Administrator
1 week ago
Customer Administrator (Monitoring Coordinator)(System and Process training provided)Location - Abingdon Salary - Competitive (Experience dependent)Trinity Fire & Security are a specialist in contract maintenance repair and system monitoring services. We have an opportunity for an experienced administrator to join the team based in Abingdon. Reporting in to the Technical Support Manager your role will be to monitor a busy customer inbox where you will prioritise incoming requests for updates to contact details / system information facilitate change over of new and leaving customers liaise with emergency services chase customers for any missing information upload information on to web-portals and complete monthly tasks.Based from our offices in Abingdon this role offers full training for the successful candidate. If youre keen to continue your development the manager and engineers can also offer a good level of technical training to help you develop within the role and provide more opportunities for personal and professional development.Were looking to someone with good keyboard and communication skills as 80% of the role is liaising with customers and stakeholders via electronic correspondence (email / portal / web-chat). Above all the right attitude and enthusiasm to learn is key for this role.Key Responsibilities Monitor and maintain the operational performance of monitored accounts reporting any faults to relevant regions in a timely manner. Have an understanding of the requirements of the National Security Inspectorate (NSI) audit requirements (Training provided for this) Complete daily weekly and monthly checks of monitored accounts to ensure providing correct service to Trinity customers Monitor clients accounts using ARC portals reacting to incidents in a timely manner meeting recognised performance criteria. Liaise with the organisations staff clients the emergency services and other services as part of the monitoring duties. Record information within Alarm / CCTV and other monitored operations recording relevant accurate information ensuring completion of documents in line with procedures. Maintain confidentiality and security of information ensuring procedures for information storage and access are followed Communicate effectively in the workplace providing accurate written information related to your work communicating effectively. Maintain and update various logs in line with agreed procedures. What were looking for:General administration experienceGood written communicationPositive approach to a busy workloadWillingness to undertake trainingAbility to prioritise tasksComfortable working in a busy office environmentReliability What you get:Competitive salaryHybrid working options (upon completing your training / when fully competent)23 days holiday bank holidaysOngoing training / Opportunities for professional developmentGreat working environment Loads of support from your line managerEqual Opportunities in PracticeWe are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age disability sex gender reassignment sexual orientation pregnancy and maternity race religion or belief and marriage and civil partnerships.Ind1 Key Skills Bidding,Business Solutions,ABAP,Business Operations,Business Sales,Corporate Marketing Employment Type : Full Time Experience: years Vacancy: 1 Yearly Salary Salary: 26500 - 30000
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Customer Service Administrator
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Oxford, United Kingdom Corriculo Ltd Full time**Office Administrator, Administrative Coordinator** An exciting opportunity has arisen for an Office Administrator to join a Leeds based distributions start-up with global clientele. The successful Office Administrator will work to support the wider team across, HR, Office, technical and Facilities, providingfirst class administrative support to various...
