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Desktop Support Engineer

2 weeks ago

London, United Kingdom Labyrinth Technology Full time

Could you be our next Desktop Support Engineer?

At Labyrinth, we’re passionate about providing an innovative IT support approach. Don’t miss this exciting opportunity for you to join us and help us in our mission to change the reputation of the industry.

**Desktop Support Engineer**

**London, EC3V 9BS**

**Full time, Permanent**

**40 hours over a shift pattern; Monday to Friday between 8:30am and 6:00pm**

**£27k basic with two bonuses paid monthly, taking salary up to £31k + benefits.**

Labyrinth's goal is to make IT support available and affordable to all businesses in London, giving them access to a first-class IT service. For 20 years, we have provided proactive, efficient and honest IT support in London to companies of all sizes invarious sectors.

We need a new Desktop Support Engineer to join our busy helpdesk team in our City of London office, supporting a range of clients from a variety of sectors including law and finance.

You will be a self-starter who is motivated, detail oriented and has strong communication skills.

In return, you will get to work with a wide range of technologies, be part of an excellent work culture and receive a competitive renumeration package.

**As a Desktop Support Engineer, you will be**:

- Taking support queue calls and logging/updating service tickets
- Providing remote and on-site support to our clients
- Carrying out routine maintenance on client systems as required
- Assisting in the setup of new users and computers for clients
- Participating in different projects
- Providing a high standard of customer service to all clients
- Ensuring ticket response and resolution SLAs are met
- Ensuring relevant client documentation is updated when changes are made
- Maintaining a good understanding of our core managed service offerings

**About the role**

**The idealDesktop Support Engineer**:

- You **must** have 1 year + work experience in an IT support role using Microsoft 365 (admin tenant), Windows 10 and Microsoft Office
- Have a basic understanding of networking
- Have excellent written and verbal communication skills
- Be detail-oriented and organised
- Have a high-level pass in GCSE Maths and English Language (or relevant international equivalent)

Any relevant industry or vendor qualifications (for example CompTIA Network + or Microsoft certifications) are highly advantageous but not mandatory.

This is a customer facing role, so Excellent written and verbal communication skills are also essential, as are demonstrable attention to detail and strong organizational skills.

**Benefits**
- Competitive salary + company profit share scheme
- Funded training and certifications
- 20 days annual leave (+ bank holidays) increasing by 1 day for each full year of service up to a maximum of 25 days

**You must be eligible to work in the UK.**

Suitable skills may include; IT, 1st line support, 2nd line support, desktop support, it service desk, it support engineer,