Desktop Support Engineer

3 days ago

Greater London, United Kingdom Crestwave Solutions Ltd Full time

Desktop Support Engineer Our client, a global financial institution based in Canary Wharf, is looking for a Desktop Support Engineer on an initial 12‑month fixed‑term contract. Minimum 3 years of experience in desktop/end‑user support within investment banking, hedge fund or a similar high‑pressure environment is required. The role involves providing 2nd/3rd line desktop and desk‑side support in a fast‑paced finance environment, supporting the trading floor, investment bankers/portfolio managers, quant teams, etc. You will ensure that desktops, applications and peripherals are working optimally, with very high uptime, meeting security, compliance and performance expectations. Key Responsibilities Provide day‑to‑day support for desktops, laptops, peripherals (monitors, keyboards, printers, dual screens, voice/telephony, etc.) both remotely and desk‑side. Troubleshoot hardware, software and OS issues. Prepare, deploy and maintain desktop images; ensure software installations, patches, firmware upgrades are applied in a timely and secure fashion. Assist with onboarding/off‑boarding of users. Maintain and manage software distribution tools and endpoint management tools (SCCM, Intune, Autopilot, etc.). Maintain Active Directory, group policies, user profiles and permissions relevant to the desktop environment. Manage and track inventory/asset management: accurate stock, lifecycles, warranties and procurement of replacements. Work with other IT teams (network, security, applications) to ensure compatibility, performance and to escalated issues. Ensure desktop environments are compliant with security policies, patch levels, antivirus and endpoint protection, encryption and other security configurations. Document procedures, known issues and fixes. Assist with office moves, desk/workstation configurations, major rollouts. Participate in shift/on‑call rotations as needed. Key Skills & Qualities Strong exposure to Windows Desktop OS environments (Windows 10/11, etc.). Experience with imaging, deployment and patch management. Experience with endpoint management tools (Microsoft Intune, SCCM, Autopilot). Solid understanding of Active Directory, Group Policy, user profile/permissions management. Proficiency in troubleshooting hardware (PC, laptops, display setups, peripherals) and software issues; ability to identify root cause. Good understanding of networking basics (TCP/IP, DNS, DHCP, VPN) as they relate to desktop connectivity. Familiarity with security best practices (patching, malware/AV, encryption, device hardening). Good communication skills; liaise with non‑technical users, sometimes under pressure. Ability to work quickly and efficiently under pressure, prioritise incidents/tasks. Strong organisational skills; manage asset inventories, track issues and follow‑up. Basic scripting/automation skills are a plus (PowerShell, etc.) to speed up repetitive tasks. Job Details Role Type: Full‑time Contract Length: 12‑month fixed term Seniority Level: Mid‑Senior level Location: Canary Wharf, London, United Kingdom Recruitment handled by Crestwave Solutions Ltd. If you meet the above criteria, please apply through this posting. #J-18808-Ljbffr

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