Contact Centre
1 week ago
Blue Arrow is currently recruiting for a contact Centre role
15 open positions to start immediately with Willis Tower Watson Ipswich.
Monday to Friday - £7hoyrs per week
£12.50 p/h
Performance Objectives:
Excellence
- Forward on escalated calls in the correct manner
- Maintain and develop knowledge of pension schemes
People
- Provide support to the administration team
- Support team members during busy periods
- Work as part of an effective team
Clients
- Answer the phones and respond to members queries to set service standards
- Provide an efficient, professional service to meet all client/members' needs and to promote the Willis Towers Watson brand
- Make outbound calls when required
Financial
- Hit individual (KPI of 50 calls per day) and team targets
- Ensure timely completion of timesheets
Willis Towers Watson's Technology and Administration Solutions (TAS) is a global line of business whose revenue is primarily driven from providing outsourced pension administration services to occupational pension funds. Our three largest markets are Germany, UK and US. We have worked with some of the world's leading organizations for over 25 years to provide benefit administration and outsourcing to over five million participants across the globe.
Minimum Criteria & Skills (including education & licenses)
Essential
- Pass at C English Language at GCSE or equivalent
- Able to work to a high level of accuracy
- Able to work well under pressure and meet targets
- Interpersonal skills to include good written and verbal communication
- Computer literate
- Excellent customer service skills and a positive, customer focused attitude
Advantageous
- Experience in either DB or DC pensions administration would be an advantage
- Experience working within a contact centre would be an advantage
Please note: This is an office based position with onsite parking provided. Occasional home working may be permitted (performance related). Personal WiFi required should approval be given for occasional home working.
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