Contact Centre Advisor

John Grose is a multi-award-winning dealer group whose success comes from developing and nurturing our colleagues, recognising and rewarding achievements and supporting personal development. We are looking to recruit an enthusiastic and confident individual to join the team at our Aftersales Contact Centre in Ipswich, creating bookings for servicing and repairs whilst delivering outstanding customer service. Being a multi franchise dealer group, the role is varied. One minute you are dealing with a customer’s Ford Focus service booking, whilst your next call could be arranging a service plan for a customer’s Peugeot. Main Responsibilities include: Handling inbound & outbound telephone calls to existing customers (No Cold-Calling) Accurately create bookings as required, covering any costs and customer’s requirements, such as loan cars, collection service etc. Responding to customer emails and chat enquiries through our website in a prompt and professional manner Quickly identifying the needs of the customers and guiding towards the service or product that will best meet their requirements Providing a high level of customer service which will allow you to build relationships with our customers to retain business Being organised and self-motivated to ensure targets and deadlines are met Toup-sell additional products and service plans which are suited to the vehicle and customer. The Ideal Candidate Have excellent communication skills and the ability to build trust and rapport with customers and colleagues Be customer focused and passionate about their work Have the ability to prioritise their workload and multi-task Be IT alliterate with the ability to use multiple systems at once Confidently work independently and as part of a team To be our voice, communicating and focusing on customers whilst delivering the best possible knowledge and prospects Ability to problem solve and think on their feet Working Hours We are open Monday to Friday between the hours of 08:00 –18:00 and Saturdays 08:00 – 17:00. You will need to be flexible to work within these hours, covering approximately 1 in 4 Saturdays on a rota basis.Part-time/ flexible working hours would be considered for the right candidate. £27,265.59 p.a. basic wage (42.5 hour working week), along with an achievable, motivational bonus scheme which means an OTE of between £30,000 - £32,500 p.a. 30 days off per year (inc. Bank holidays) A 5-day working week (we are open to discussing flexible hours) Pension scheme with life assurance Staff & family discount for both sales and service Cycle to work scheme Manufacturer accredited training programmes Long service recognition awards every 5 years On-site staff parking John Grose Group employs over 300 staff and offers the opportunity of long-term career progression across multiple disciplines, and welcome applicants from all backgrounds. We encourage our diverse colleagues to develop the skills that help them fulfil their potential whilst we continue to foster an inclusive and equitable work environment. Please note that due to the high volume of applicants we receive; only those successfully shortlisted for the role will be personally contacted. Reg Office: Whapload Road, Lowestoft Suffolk NR32 1NN Reg. Company Number: 01491537 John Grose Group Limited is an appointed representative of ITC Compliance Limited which is authorised and regulated by the Financial Conduct Authority (their registration number is 313486). Permitted activities include advising on and arranging general insurance contracts and acting as a credit broker not a lender. We can introduce you to a limited number of finance providers. We do not charge a fee for our Consumer Credit services. We do not act as a financial adviser, or fiduciary. We act in our own interest, whichever lender we introduce you to, we will typically receive commission from them based on either a fixed fee or a fixed percentage of the amount you borrow. Any and all commission amounts will be fully disclosed to you as part of your sales journey. You will be required to give your fully informed consent to our receipt of this commission. By doing this, you acknowledge that you understand our role as a credit broker, and that we will receive a financial incentive if you take out a loan from a lender that we introduce you to. All finance applications are subject to status, terms and conditions apply, UK residents only, 18s or over, Guarantees may be required. Company VAT number 336173855 #J-18808-Ljbffr