Centre Administrator

This is an exciting time to join my and work for the Youth Programmes education centres. My client was set up in August 2004. Since then, we have continued to develop and bring programmes to support young people to learn, achieve and progress to greater opportunities. My client is an organisation that believes in creating opportunities for all. An organisation who is friendly, considerate, and honourable in all its services and operations. Most all we believe in working together as team to create opportunities for young people to grow while achieving positive outcomes.

All staff who work for my client are valued through the contribution they make towards the vision and goals, we have a strong belief that success is created together, this is why we are a great employer to work for.

**Who are we looking for?**

**Job Title**

**Centre Administrator**

**Location**:
Ipswich

Working Hours:
8.30 am to 5.00 pm OR 9.00 am to 5.30 pm, 1 hour lunch, Monday to Friday

37.5 hours per week. Some flexibility on these hours may be required.

Contract Type Options:
Full time

Reports to:
Centre Manager

Salary Band:
£19,000 to £25,000

**What are we looking for?**

We are seeking a positive, organised and motivated Centre Administrator that can bring a fresh perspective to the centre’s administrational operations. A person who enjoys engaging with young people and their teams to support the overall goal of enabling young people to be successful in education and training.

**Qualifications/skills**:

- Business administration qualification Level 2 or above
- Customer service qualification level 2 or above
- Functional skills level 2 or GCSE maths and English grade 4/C and above

**Skills**:

- Organised and able to work towards deadlines
- Attention to detail
- Good communication both verbally and written
- Confident
- Able to work effectively as part of team and on own initiative
- A problem solver with a solution focused attitude

**Main Tasks & Responsibilities**
- To lead on all enrolments for the centre
- To lead and coordinate the administration process for learners and operations
- Monitor and maintain all centre/learner records
- Management support for operational matters
- To meet and greet visitors and learners (customer service)
- To support colleagues and learners to ensure the smooth running of the education and training centre, maintaining high standards of communication, administration, safeguarding and equality and diversity

**Reception and Customer Service**
- Be the first point of contact for all visitors and maintain a professional and welcoming reception area.
- Be the primary first contact for external callers and deal with queries promptly, taking messages and following up to ensure excellent customer service is delivered.
- Maintain noticeboards with accurate and up to date information and guidance, creating effective and attractive displays.
- Build an effective rapport with learners and report to colleagues any issues which may impact on learning progress.

**Administration**
- Learner enrolments and ILRs are accurately complete
- To ensure that learner bursaries are applied for and administered efficiently including daily travel payments.
- Organise course marketing and open days.
- Maintain information requirements of external bodies.
- Undertake general administrative duties.
- Manage all ordering of stationary and other resources required to ensure the smooth operation of the centre.
- Administer petty cash and maintain records.
- Follow client general housekeeping procedures.
- Plan appropriately for any new programme delivery, through effective liaison with colleagues.
- Maintain centre calendar and notify staff of important events, supporting all deadlines to be met.
- Undertake any ad hoc tasks as required and be flexible in covering work of team members as and when necessary.
- Contribute to centre self-assessment and quality improvement processes and propose ideas for continuous quality improvement including improved systems of administration.

**Monitoring and Continual Improvement**
- Undertake regular CPD and record it using company documents.
- Undertake qualifications where suitable as part of your own learning and development.
- Take proactive approaches to ensure Safeguarding and Prevent is embedded into the delivery and ensure issues are raised accordingly, in line with client’s Safeguarding Policy using the appropriate recording and reporting tools.
- Prepare for and attend standardisation meetings as instructed by Quality Assurance
- Ongoing management and administration tasks relating to client’s CRM and ePortfolio systems, including but not limited to session planning, logging results and providing feedback to learners
- Work alongside the Quality team to ensure that delivery meets the high expectations of client
- Ensure any complaints are raised accordingly in line with clients Complaints Policy

**Awarding bodies/Funders/OFSTED**
- Follow all company policies an