Call Centre Trainee
4 days ago
We are a leading company dedicated to providing top-notch service to our customers. Our call centre is at the heart of our operations, and we are seeking motivated individuals to join us as trainees and grow within the organization.
**Key Responsibilities**:
- Handle inbound and outbound calls to assist customers with their queries, concerns, and complaints.
- Provide accurate information about products, services, and policies.
- Ensure customer satisfaction by delivering prompt, courteous, and effective responses.
- Follow up with customers to ensure resolution and gather feedback.
- Work collaboratively with team members to meet performance targets.
**What We Offer**:
- **Comprehensive training**: No previous experience required We offer a structured training program that covers product knowledge, communication skills, and call handling techniques.
- **Mentorship and development**: Work closely with experienced team members who will guide you as you build your skills.
- **Growth opportunities**: We believe in promoting from within. Many of our team leaders and supervisors started as trainees
- **Friendly and supportive work environment**: Join a team that values collaboration, learning, and success.
**Requirements**:
- Excellent verbal and written communication skills.
- A positive attitude and willingness to learn.
- Ability to work in a fast-paced environment and manage stress effectively.
- A passion for customer service and problem-solving.
Pay: £24,677.00-£26,942.00 per year
Additional pay:
- Performance bonus
**Benefits**:
- Company events
- On-site parking
- Transport links
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Liverpool, L5 9PR: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
Application deadline: 31/10/2024
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