Call Centre Representative
3 days ago
**Job Title: Call Centre Representative**
**Company: ETMAD**
**Location: Liverpool**
**Key Responsibilities**:
- Handle a high volume of inbound and outbound calls in a timely manner
- Respond to customer inquiries and provide accurate information about our products and services
- Resolve customer complaints and issues efficiently, escalating when necessary
- Process orders, returns, and exchanges accurately and timely
- Maintain detailed and accurate records of customer interactions in our CRM system
- Follow communication “scripts” when handling different topics
- Identify customer needs and suggest appropriate products or services
- Meet personal/team qualitative and quantitative targets
- Participate in training and development sessions to stay updated on product knowledge and call centre best practices
- Provide feedback on the efficiency of the customer service process
**Qualifications**:
- Proven experience as a call centre representative or similar customer service role
- Excellent verbal communication skills and a clear speaking voice
- Strong listening and problem-solving abilities
- Proficient in using customer service software and Microsoft Office Suite
- Ability to handle stressful situations calmly and effectively
- High level of attention to detail and organizational skills
- Positive attitude and a customer-centric mindset
- High school diploma or equivalent; additional qualifications in customer service or related fields are a plus
**Benefits**:
- Competitive salary
- Comprehensive benefits package
- Opportunities for professional growth and development
- Positive and supportive work environment
- Convenient location in Liverpool
Pay: £13.00-£14.50 per hour
Ability to commute/relocate:
- Liverpool, L1 6AU: reliably commute or plan to relocate before starting work (preferred)
Work authorisation:
- United Kingdom (preferred)
Work Location: In person
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