1st & 2nd Line Technical Specialist

2 days ago

London, United Kingdom Lloyds of London Full time

Lloyd’s is the world’s leading insurance and reinsurance marketplace. We share the collective intelligence and risk sharing expertise of the market’s brightest minds, working together for a braver world.

Our role is to inspire courage, so tomorrow’s progress isn’t limited by today’s risks.

Our shared values: we are brave; we are stronger together; we do the right thing; guide what we do and how we act. If you share our values and our passion to build a future that’s more sustainable, resilient and inclusive, you’ll find a home at Lloyd’s -build a braver future with us.

Lloyds is seeking to recruit x2 1st/2nd Line Technical Specialist on a 6 Months FTC (Fixed Term Contract) basis

As a member of the Service Management, you will be responsible for the provision of 1st & 2nd line incident resolution to desktop and laptop personal systems, their related components or services and facilitate the resolution of all other IT related mattersfor the Corporation and Lloyd’s market.

Excellent customer service

Timely resolution of customer 1st or 2nd line incidents and requests related to the working desktop and laptop environment

Triage of incidents and allocation to relevant 3rd line support teams

Partake in continuous service improvement process and ensure that customer satisfaction is achieved

Triage and resolution of Incidents and Requests following the Kanban support methodology

Provide support at other Lloyd’s offices when required.

Skills Knowledge and Experience

Remote Desktop/Terminal Services-Office 2010, 2013 and 365BYOD - iOS / Android / ActiveSync / Mobileiron

Remote Working / Citrix / RSA token configuration

Active Directory Administration

PC networking skills

Knowledge of SCSM/SCOM

Hardware Support

Microsoft Exchange Administration

Also, the ability to present and communicate with staff up to Director level.

Must have a good working experience of automated Service Management / Service Desk toolsets.

Strong independent knowledge of SCSM

Call management skills

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