1st, 2nd Line Support Engineer

19 hours ago

London, United Kingdom AWD online Full time

**1st & 2nd Line Support Engineer / IT Helpdesk - Technical Service Desk Technician**that excellent troubleshooting, customer service and communication skills is required for Helpdesk and project work with an IT Company based in London. (The offices are a few minutes’ walk from Holborn Station).

**SALARY**:£22,000 - £24,000 per annum + Benefits

**LOCATION**: London

**JOB TYPE**: Full-Time, Permanent

**Career Progression Opportunities**

**JOB OVERVIEW**

We have a fantastic new job opportunity on a busy Helpdesk for a 1st & 2nd Line Support Engineer / IT Helpdesk - Technical Service Desk Technician that has excellent troubleshooting, customer service and communication skills.

Working as the 1st & 2nd Line Support Engineer / IT Helpdesk - Technical Service Desk Technician you will join a small Helpdesk Team supporting a range of clients, troubleshooting and resolving any issues or escalating the issue to the 3rd Line Support Technician.

As the 1st & 2nd Line Support Engineer / IT Helpdesk - Technical Service Desk Technician you will also have the opportunity to get involved on-site problem solving, IMAC (installations, moves and changes) and project management (after training), which willinvolve liaising with the customer, project planning and time and resource allocation. Projects range from firewall installs or upgrades and PC installs through to installation of complete green field implementations comprising of comms links, networking,server cabinets, PCs and servers.

**APPLY TODAY**

If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review.

**IDEAL CANDIDATE REQUIREMENTS**

As the 1st & 2nd Line Support Engineer / IT Helpdesk - Technical Service Desk Technician you will have the following skills and experience:

- Must have previous second line support experience within a helpdesk and on-site environment
- Solid experience solving / troubleshooting desktop and server problems
- MCSE or equivalent qualification
- Excellent customer facing and customer service skills
- Excellent written and verbal communication skills
- Pleasant and helpful telephone manner
- Consultative background, in particular working within a managed service environment would be highly desirable

A wide range of skills make up the Company’s offering, with the main ones are listed below:

- Microsoft operating systems (desktop and server)
- Microsoft Exchange
- Microsoft SQL Server
- Symantec Backup Exec
- Symantec Anti-virus
- Veeam Backup
- ADSL, routers
- Dell SonicWALL Firewall/VPN/UTM/SSL-VPN
- Wireless networking

**HOW TO APPLY**

JOB REF: AWDO-P8578

1st and 2nd Line IT Jobs, Careers and Vacancies. Find a new job and work in London. Recruitment Advertising and CV Sourcing services provided by AWD online.

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