1st/2nd Line Support Engineer

1 week ago

London, United Kingdom Incisive Ltd Full time

**1st/2nd Line Support Engineer**

One of our clients, a blue chip global organisation in London, has a fantastic job opportunity, for a 1st/2nd Line Support Engineer who has excellent troubleshooting, customer service and communication skills.
Working as a local standalone 1st & 2nd Line Support Engineer, you will support users on-site as well as remote or overseas.
You will be troubleshooting and resolving any issues involving, PC or laptop installations, moves, and changes or escalating the issue to the 3rd Line Support Technician or IT Manager who are based in London.
Some project management is expected regarding automating things for users which will involve liaising with the users, project planning and time management. Projects range from PC installs or upgrades through to installation of comms links, networking, servercabinets, PCs and Servers.

**Key Tasks & Responsibilities**:
Meeting with the IT manager to discuss system needs.
Designing and installing computer hardware configurations.
Installing software and networking systems.
Troubleshooting network and software issues.
Installing high-level software security systems.
Training staff on newly installed hardware and software systems.
Fixing hardware, software, and networking issues.
Responding to general IT requests.
Ensuring security software is kept up to date.
Filing monthly reports for the IT Manager.
Respond to queries either in person over the phone and remotely.
Maintain daily checks on all necessary systems
Bachelor's degree in computer science or a similar field.
Extensive knowledge of computer hardware systems.
Familiarity with general OS systems, Enterprise, programming languages, and Office software.
Knowledge of LAN and wireless networks.
Ability to project manage.
Good communication skills.
Ability to troubleshoot complex software and hardware issues.
Knowledge of database and networking security systems.
**A wide range of skills make up the Company's offering, with the main ones are listed below:
**Microsoft operating systems (desktop and server)
Microsoft Exchange
Microsoft SQL Server + Running SQL Queries
Anti-virus
ADSL, Routers
Wireless networking
**This is a Fixed Term Contract with a view to go permanent for the right applicant. Please send your details for an immediate interview**.

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