1st/2nd Line Support Engineer

2 weeks ago


London, United Kingdom Xact Placements Limited Full time

Are you looking for a new exciting opportunity working as a 1st/2nd Line Support Engineer to be based in London?

Main Duties of the Role
- Proactively resolve all 1st, 2nd line tickets within SLAs
- Review monitoring alerts
- Use diagnostic tools to troubleshoot network performance issues
- Provide a high level of customer service and adhere to all service management principles
- Maintain support documentation

Your Skills and Experience
- Experience within a similar position
- Microsoft Windows 7 & 10, Office 2013 onwards
- Basic understanding of broadband connectivity and LAN networking
- Knowledge of computer components
- Excellent communication skills both written and verbal
- Excellent customer service skills
- Windows Server operating systems knowledge desirable
- Microsoft 365 desirable

Salary
- £26,000-£28,000 per annum, depending on experience



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