Customer Service Administrator

London, W9

About Us

We are Mantis World, an award-winning B2B ethical clothing company with a passion for creating fashionable, high-quality garments that will be worn and loved for years to come. We create ‘blank’ apparel that can be decorated and personalised by our clients. So, if you’ve ever bought a t-shirt at a concert, from an independent brand or in a souvenir shop, you may own one of our products without even realising it.

Founded in 2000, we’ve gone from strength to strength and have proved that commercial, large-volume manufacturing can happen in an ethical and sustainable manner with care to everyone in the supply chain. Seen as leaders in our industry, we have been at the forefront of more sustainable business practices for over 20 years.

We are now looking for a Customer Service Administrator to join our team and provide critical support to both our team and our customers.

The Benefits
- A competitive salary
- Medicash plan
- Pension scheme
- Relaxed work environment
- 24 days’ holiday plus Bank Holidays
- Your birthday off (after one year of service)
- Opportunity for hybrid working
- Lovely, open plan offices

This is a fantastic opportunity for an enthusiastic individual to develop a career in customer services and administration with our ethical organisation.

We will give you all the support and guidance you need to become a trusted customer service professional and a valued member of our team. From a comprehensive induction to on-the-job skills development and a great environment in which to grow and develop, we’ll ensure that you achieve your potential.

As a small company there is the opportunity to participate in all aspects of the business and a chance to be involved in decision making from day one

So, if you are eager to kickstart your career and broaden your skillset with a sustainable fashion company, this is the role you’ve been waiting for.

The Role

As a Customer Service Administrator, you will support our customers, ensuring a first-rate experience at every step of their journey with us.

You will process orders, liaising with warehouses and organising transport when required, and respond to customer queries in an accurate and timely way.

Ensuring that all sales leads are dealt with in a timely and accurate manner, you will support the import/export process and maintain customer details on our systems.

**Additionally, you will**:

- Communicate with other departments for customer feedback and sales opportunities
- Support customer returns
- Oversee our office, including ordering stationery and office equipment
- Arrange travel and accommodation for team members
- Answer telephones and handle general enquiries

About You

**To join us as a Customer Service Administrator, you will need**:

- Advanced knowledge of MS Office Suite - in particular Excel
- To be a fast learner
- A keenness to learn a varied role and learn about all sides of the business
- An organised approach to work
- A “can-do” attitude and proactive work ethic

Other organisations may call this role Office Administrator, Administrator, Officer Assistant, Customer Service Assistant, Customer Service Co-ordinator, Junior Customer Service Executive, or Admin Assistant.

Webrecruit and Mantis World are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.