Administrator / Customer Service Administrative

**Administrator / Customer Service Administrative Assistant**who is customer focussed with excellent administrative, interpersonal and communication skills is required for a well-established health consultancy company.

**SALARY**:up to £19,585 pro rata + Benefits

**LOCATION**:Remote Working / Home-Based

**JOB TYPE**:Part-Time, Permanent

**WORKING HOURS**:3 Days per Week, Wednesday to Friday, 08:00 - 17:00

**JOB OVERVIEW**

We have a fantastic new job opportunity for an Administrator / Customer Service Administrative Assistant who is customer focussed with excellent administrative, interpersonal and communication skills.

Working as an Administrator / Customer Service Administrative Assistant you will provide a proactive service to a large client base within the Employee Health and Wellbeing sector.

As an Administrator / Customer Service Administrative Assistant you will be predominately focused on processing results following Alcohol and Drug testing carried out Nationwide.

As an Administrator / Customer Service Administrative Assistant you will efficiently process all work arrangements ensuring accuracy at all times whilst building key relationships with field resources, clients and internal departments such as Bookings andFinance.

**APPLY TODAY**

If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review.

**DUTIES**
- Provide reports to clients on a regular basis to detail work completed
- Provide a professional, accurate and timely service to clients at all times
- Accurately log paperwork, carrying out ongoing checks of the accuracy and highlighting any issues with the relevant person
- Liaise with field resources regarding scheduled work carried out and results processing
- Process laboratory results on a daily basis and liaise with the laboratory team
- Work as a team towards the Departments KPI’s and targets
- Process invoice and expenses claims working to monthly deadlines
- Able to support with bookings as required including call outs
- Deal with booking reconciliation on the CRM system
- Produce internal reports such as the weekly sales figures
- Support with the investigation of complaints
- Carry out the random selection process on a rolling monthly basis, passing to the Collection Coordinators to make the booking arrangement
- Using Sage CRM and Sage 200 to record efficient information of scheduled work
- Assist with end of month data reports for clients
- Uploading results to external databases in accordance with their guidelines
- Accurately file paperwork and ensure scanning and auditing is maintained
- Provide reports to clients to detail work completed where required
- Support the Finance Department with invoicing queries and deadlines
- Support the Alcohol & Drugs Operations Manager with additional tasks where required

**CANDIDATE REQUIREMENTS**
- Previous customer service skills and experience
- Proficient in handling inbound and outbound calls, listening to customers’ needs and requests providing helpful solutions to their problems
- Proficient use of Microsoft Office and IT Solutions
- Diary management experience
- Ability to rationalise competing priorities
- A confident communicator
- Providing services to meet quality assurance targets
- Able to work to and maintain Internal and external KPI's
- Ability to maintain accurate customer service record

**HOW TO APPLY**

JOB REF: AWDO-P9895

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