Medical Receptionist

3 days ago

Blackburn with Darwen, United Kingdom Darwen Healthlink Full time

The following are the core responsibilities of the medical receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

- Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.
- Deal with all general queries, explain procedures and make new and follow up appointments
- Scanning of patient related documentation and attaching scanned documents to patient’s healthcare records.
- Accept test samples from patients and deal with accordingly
- Support all clinical staff with general administrative tasks as requested
- Explain practice arrangements and forma requirements to new patients and those seeking temporary cover and ensure administrative procedures are completed.

**Receiving and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery, including;**
- Relay of GP advice and test results to patients
- Liaison with external organisations as required
- Input data into the patients’ healthcare records as necessary
- Maintain a clean and tidy working area at all times
- Maintain adequate stationary stocks within the reception office and consulting rooms

**Patient notes and correspondence**
- Retrieve and re-file records as required
- Ensure correspondence, report, results etc are filed or scanned promptly and in the correct file
- Process requests for information I.E SAR and patient online access under the guidance of the team leader

**Premises**
- Complete opening procedures at the start of the day when first to arrive and make all necessary preparations to receive patients
- Complete closing procedures at the end of the day ensuring all confidential information is stored away securely and internal lights are off

**Job Type**: Part-time
Part-time hours: 30 per week

**Salary**: £10.05 per hour

**Benefits**:

- Company pension
- Employee discount
- On-site parking
- Sick pay
- Store discounts

Schedule:

- Day shift
- Monday to Friday

COVID-19 considerations:
Covid vaccination x 2 required

Application question(s):

- Applicant must be flexible between the hours of 8am and 8pm

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Medical Receptionist: 1 year (required)

Work Location: One location

Reference ID: DHL1

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