Medical Receptionist

The post holder will be expected to provide their services at both of the Practice Sites: Primrose Bank and Ewood Medical Centre

Monday 8am-12.30pm & 1pm-5pm at Primrose Bank Medical Centre

Tuesday 7.45am-12.45pm at Ewood Medical Centre

Wednesday 8am - 1.30pm at Primrose Bank Medical Centre

Thursday 12.30pm - 6.30pm at Primrose Bank Medical Centre

Friday 8am - 1pm at Ewood Medical Centre

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Undertake a variety of administrative duties to assist in the smooth running of the Practices, including the provision of secretarial and clerical support to Clinical staff and other members of the Practice Team.

To provide effective communication between Patients, Doctors and other members of members of the Primary Health Care Teams, Secondary Care and other Associated Health Agencies.

Duties and Job Responsibilities:
The Duties and responsibilities to be undertaken by members of the practice reception/administration team may include any of all of the items in the following list. Duties may be varied from time to time dependent on the current and evolving practice workload and staffing levels. It is imperative that you are flexible and open to change.

Administration
- To have a thorough knowledge of all Practice procedures.
- To work in accordance of written protocols
- Have knowledge and promote the online access service to patients. Knowing how to enrol patients including children and carers, re-issue passwords and re-set their access.
- Processing and distributing incoming (and outgoing) mail
- Providing clerical assistance to Practice as required from time to time, including word/data processing, filing, photocopying and scanning

Reception
- Receiving patients, consulting with members of Practice team
- Keep a check on reception waiting room to ensure all patients have checked in, either via checking in screen or reception desk
- Handing completed repeat prescriptions to patient and checking names and address, add information onto prescription pick up list and ensure patient signs before handing over prescription.
- Be able to cover all reception position as necessary, following allocated jobs for the person you are covering
- Keep reception area tidy
- Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
- Ensure visitors sign in and out of the visitors book.

Appointments
- Process appointment requests for today and future appointments from patients by telephone and in person.
- Care Navigate each person that requests an appointment
- Book minor surgery appointments into allocated slots
- Appointments for taxi medicals etc should be consulted first with relevant GP and appointment details & time, not part of the GP appointment list, noted down in Message book and confirmed with relevant GP
- Deal with visits requests, inputting names on Emis Home Visit session

Computer
- Registrations of new patients accurately and promptly computer data entry and medical records.
- Process patients change of address including all family members computer data and medical records
- Ensure up to date telephone numbers are recorded in the allocated slot on the registration screen for each patient and check correct telephone number each time patient contact is made.
- Process repeat prescription request in accordance with Practice guidelines.

Telephone
- Have working knowledge of telephone system, and telephone messaging system.
- Know how to record/alter the holiday telephone message for Bank Holiday periods.
- Answer phone swiftly with a Good Morning or Afternoon Greeting and state your name, in a pleasant and helpful manner

Other Tasks
- Set up and clear rooms after surgeries
- Opening up premises at the start of the day when 1st to arrive, de-active alarm, open all shutters and make necessary preparations to receive patients.
- Ensure, when allocated to lock up at end of day, that the building is totally secured, internal lights, fans, heaters, TV etc are all turned off and Answer machine is turned on, activate alarm
- Ensure building security have thorough knowledge of doors/windows/alarms.
- Make coffee for doctors and colleagues
- Ensure kitchen areas are kept tidy
- Any other tasks allocated by Practice Manager, GPs or Deputy Manager
- It is expected that you will conduct yourself with tact, sympathy, and efficiency and remain pleasant at all times.
- Imperative you are flexible to work over all Practice Sites and cover for colleagues absences (holidays and sickness)

Confidentiality:

- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confide