Medical Receptionist

The post holder will be expected to provide their services at both of the Practice Sites: Primrose Bank and Ewood Medical Centre Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Undertake a variety of administrative duties to assist in the smooth running of the Practices, including the provision of secretarial and clerical support to Clinical staff and other members of the Practice Team. To provide effective communication between Patients, Doctors and other members of members of the Primary Health Care Teams, Secondary Care and other Associated Health Agencies.

**Duties and Job Responsibilities**: The Duties and responsibilities to be undertaken by members of the practice reception/administration team may include any of all of the items in the following list. Duties may be varied from time to time dependent on the current and evolving practice workload and staffing levels. It is imperative that you are flexible and open to change. Administration To have a thorough knowledge of all Practice procedures.

Appointments Process appointment requests for today and future appointments from patients by telephone and in person. Care Navigate each person that requests an appointment Book minor surgery appointments into allocated slots Appointments for taxi medicals etc should be consulted first with relevant GP and appointment details & time, not part of the GP appointment list, noted down in Message book and confirmed with relevant GP Deal with visits requests, inputting names on Emis Home Visit session Computer Registrations of new patients accurately and promptly computer data entry and medical records. Process patients change of address including all family members computer data and medical records Ensure up to date telephone numbers are recorded in the allocated slot on the registration screen for each patient and check correct telephone number each time patient contact is made. Process repeat prescription request in accordance with Practice guidelines.

Telephone Have working knowledge of telephone system, and telephone messaging system. Know how to record/alter the holiday telephone message for Bank Holiday periods. Answer phone swiftly with a Good Morning or Afternoon Greeting and state your name, in a pleasant and helpful manner Other Tasks Set up and clear rooms after surgeries Opening up premises at the start of the day when 1st to arrive, de-active alarm, open all shutters and make necessary preparations to receive patients. Ensure, when allocated to lock up at end of day, that the building is totally secured, internal lights, fans, heaters, TV etc are all turned off and Answer machine is turned on, activate alarm Ensure building security have thorough knowledge of doors/windows/alarms.

Make coffee for doctors and colleagues Ensure kitchen areas are kept tidy Any other tasks allocated by Practice Manager, GPs or Deputy Manager It is expected that you will conduct yourself with tact, sympathy, and efficiency and remain pleasant at all times. Imperative you are flexible to work over all Practice Sites and cover for colleagues absences (holidays and sickness) Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation.

All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data The Data Protection Act 1998 and Caldicott Prinicpals must be adhered to. Health & Safety: The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include: Using personal security systems within the workplace according to Practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Reporting potential risks