Customer Sales and Service Support

2 days ago

Accrington, United Kingdom Studio Retail Ltd Full time

**Sales and Service Support**

**36.5 Hours per week (4-week rotation - Mon - Fri 8-8pm, Sat & Sun 9-5pm 1 in 4 weekends)**

**Clayton Le Moors**

**£19.147.50 Per Annum + Benefits. Fixed Term Contract**

**About us**

Now part of the Fraser Group, Studio Retail Ltd are one of the largest online value retailers in the UK, providing a personal shopping service to over 1.9 million customers each year through our award-winning App. And studio.co.uk and ace.co.uk websites.

Our product range is huge, with over 60,000 different products covering clothing & footwear, electrical, household, têxtile, bedding, furniture, nursery products, gifts and greeting cards.

We employ over 1500 colleagues in a wide variety of roles, many of whom have seen their careers grow with us. Our colleagues say they work here because of our people and customers, and we offer everyone the opportunity to develop and progress.

Our customers are at the heart of everything that we do. We’re currently undertaking a digital transformation program that will deliver the best service to our customers and our colleagues, to make us the leading online value retailer in the UK.

**About the Opportunity**

To effectively and professionally handle escalated and complex customer requests across all channels, consistently delivering excellent customer experience and outcomes, meeting targets in line with quality and regulatory standards and expectations

**What will you be accountable for?**
- Effectively handling and dealing with customer enquiries and orders across all channels, delivering excellent customer experience outcomes
- Maintaining accurate and up to date records and systems
- Adhering to all quality and compliance standards and expectations, ensuring customers are treated fairly in line with TCF principles

**Who are we looking for?**
- Experience of working within the retail, customer services sector
- Ability to deliver in a fast-paced target driven environment
- Is delivery and customer focussed
- Good communication skills both written and verbal
- Ability to listen and build rapport quickly and effectively
- Ability to remain calm and professional at all times
- High attention to detail
- Self-motivated and able to work as part of a team
- IT literate

**Why Studio Retail?**

We have many experienced colleagues who’ll tell you they love working at Studio because of the people and the opportunities to develop. It’s a fast-paced environment and the offices have a friendly and informal feel to them, no suits required to do a great job here

We offer a great benefits package including flexible working hours and free parking and would love to hear from you if you think we could be the right company for you.

**#wedowow

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