Customer and Sales Advisor Supervisor

3 days ago

Accrington, United Kingdom MBE Worldwide Full time

People, Innovation and Talent are the core of our organization and we endeavour to commit to our people by providing exciting opportunities for development whilst ensuring we maintain a people focused culture, as we continue to expand. We have an exciting opportunity for a **Customer and Sales Supervisor, **to join our team in Accrington

**Person Specification**
- A highly focused individual, a team player, willing to take initiative with the ability to own prioritise workload.
- Experience supervising a small team.
- Excellent interpersonal skills and ability to project manage, negotiate and work successfull
- Excellent written and spoken English.
- Strong IT skills, including Microsoft Office.

**Benefits**
- Salary £32,000 - £35,000
- Company Bonus Scheme
- Performance Bonus Scheme
- 25 days plus 8 bank holidays

**Role**

**Auction Logistics activities**:

- Supervising and providing support to a team of two customer sales specialists
- Training franchisees on the Auction Logistics processes
- Scheduling and allocating auction sales within using our inhouse systems, ensuring items are categorised prior to the sale date
- Monitoring and reporting on the accuracy of the categorisers
- Ensuring that franchisees check the pricing before the sale date and actioning any legitimate amendments
- Ensuring that customer POA (Price On Application) pricing requests are responded to, meeting or exceeding pre-defined service levels
- Ensuring that all other customer service requests in relation to “Auction Logistics provided by Mail Boxes Etc.” are responded to

**Mailbox activities**:

- Process and automate mailbox renewals, ensuring customers pay the correct rates for services provided, including fees for any additional services (e.g. registered office hosting)
- Process non-compliant mailbox customers, in-line with company policy
- Cancel mailbox services at customers request, in-line with company policy
- Provide support to online mailbox customersGeneral activity:

- Providing analysis and inputting on the continuous improvement of the systems and performance of the division
- KPI reporting, including but not limited to; Sales income per store Mailbox status (e.g. live, on-hold, terminated) New and cancelled customers and non/late payers Auction Logistics monthly sales data

**Salary**: From £32,000.00 per year

**Benefits**:

- Company events
- Company pension
- On-site parking
- Referral programme

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Accrington: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Supervisory: 1 year (required)
- Customer support: 5 years (required)

Work Location: Hybrid remote in Accrington

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