Customer Service Assistant

Purpose of Role:
The daily operations of the customer service department involve acting as the business liaison with William Blythe’s clients and support teams. Ongoing support for the commercial business function including the Business Managers and Sales and Marketing Director.

Key objectives include providing real-time updates on raw material costs and delivery timelines, developing future pricing strategies, and identifying margin discrepancies and pricing needs to align with budget and forecasts. This role will form part administrative function and may occasionally require handling routine financial and logístical tasks during periods of illness or scheduled leave.

Main Accountabilities:
- Day to day transactional order processing activities including order receipt, pricing, delivery scheduling and quotation in line with Business Manager direction.- Customer sample management.- Maintenance of the E Workplace Customer Management Suite.- Recording all sample requests, quotations, and key customer contacts Support Key Account Management activities.- Establishing new customer profiles in line with credit insurance guidance from the Financial Controller and in line with Business Manager guidance
- Assisting the Business analyst in the following:_- Monitor raw material forecasts and prices to aid pricing strategy.- Highlight major margin gaps in order book and forecast.- Prepare pricing models based on varying raw material costs on an ongoing basis.- Recommend price increases to meet business GM targets.- SOP MOVEX system management.- Pursue customer orders in line with Business Manager guidance Sales order customer notification from order receipt to delivery.- Delivery management through logístical function interface- Monthly Sales forecast review supporting the Sales and Marketing Director to establish the coming months sales and GM forecast and maintenance of the forecast review spreadsheet.- Support annual budgeting process

Office based role, Monday - Friday 37.5 hours per week.

Skills and experience:- A minimum educational requirement includes 5 passing grades at GCSE level including in English and Maths.-
- The ideal applicant will possess strong communication skills and demonstrate the ability to foster robust relationships with customers and internal teams through various communication channels.

In addition, we offer a highly desirable benefits package:
- Private health insurance.- Company bonus scheme.- Contributory pension.- Cycle to work scheme.- Life insurance.- Support counselling.- Company social events throughout the year.

At William Blythe we value the difference everyone brings to work, and we are committed to create a diverse and inclusive workplace, where people are supported to make their best contribution in creating a vibrant and successful business.

Why Synthomer?

We are ambitious
We have grown significantly - both organically and inorganically. We are a FTSE 250 listed company, 22% of our revenue comes from newly commercialized products, and we’re recognized in the top-quartile for chemicals manufacturing safety.

We believe in high challenge, high support
We are keen to let you contribute in real roles from day 1. We expect a lot, but offer a lot, too. This includes onboarding, induction and learning events, networking opportunities, mentoring and personal development planning. So, be up for an inspiring long-term career adventure.

We personalize our approach to development
At Synthomer, you won't find generic career tracks or development programs but rather a one-size-fits-one approach to employee development. We'll partner with you to ensure you have the right experiences that build your capabilities and accelerate your career growth.