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Patient Pathway Administrator
2 weeks ago
Designated point of contact for the consultants and clinic teams. - To deal proactively and efficiently with telephone enquiries from patients, carers, GPs and other service users professionally, ensuring, where possible, that the callers needs are met or they are transferred to the most appropriate person. - Ensure Electronic Patient Records (EPR) and other patient databases are up to date and accurate, with relevant correspondence attached and clinic outcomes recorded. - Coordinate MDT meetings; including being responsible for taking & distributing minutes and ensuring all actions have been completed.
- To manage all correspondence, and to ensure that urgent matters are dealt with properly. Taking appropriate action and ensuring that any paperwork is scanned promptly onto the patients electronic notes and forwarded to the appropriate person electronically so they can respond accordingly. Deal with outgoing mail with due care and attention to patient confidentiality. - To regularly check future clinics, ensuring cover is agreed with the medical team, and under or over-booking issues are proactively dealt with.
- To ensure annual review appointments are scheduled for each patient and the service maintains effective clinic management throughout the year. Highlighting to Admin Team Leaders and/or the clinical team when clinics need to be cancelled or closed, ensuring patients are informed of changes and new appointments provided. - Maintain databases, extract data from EPR and run reports for sharing with the wider team, as and when required. - Provide general administrative support to the Paediatric Diabetes Network Manager, including but not limited to; minute taking, drafting and editing the quarterly newsletter, maintaining the network website and updating mailing lists.
- Support with collating specific data from network units for reporting purposes. - Help with family events, training events and staff away days. Responsibilities to include managing attendance records, sending invites and booking venues and speakers.
