Assistant Pathway Administrator/receptionist

Receptionist/administration underpins the patient journey and supports clinical teams in delivering high-quality patient care and can make a real difference to the patient experience. Effective and efficient patient administration supports management by ensuring a high standard of data quality and by making the best use of capacity and resources.

An exciting opportunity has arisen for a receptionist/assistant pathway administrator, within the Dermatology Department, in the MRC Division. The post is based at the Churchill Hospital and the post holder will work alongside other receptionists/administrator to ensure that patient and clinician administrative needs are met.

This is a patient facing role.

The post is full-time, 37.5 hours per week over five days.

The main responsibilities of the role will be covering reception, clinic prepping. The post holder has responsibility for assisting with the provision of a professional, comprehensive, and efficient administrative service, which is effectively delivered to all patients and members of the department. This will be through the delivery of a comprehensive administrative service to a specialty team.

The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel
- Receptionist - Must be organised & be able to work in a busy department. Checking patients in and out, being able to communicate clearly and concisely, dealing with queries from all levels of clinician/patients. Phone call answering, booking appointments, outcoming forms, coding,
- Provide administrative support to consultants, clinical staff, and all patients under their care, including diary administration, correspondence support, and other administrative duties as required.
- Open and prioritise incoming post, ensuring supporting information is available when appropriate and taking responsibility for actioning urgent items in the absence of staff members.
- Work closely with all staff in the service to ensure compliance with 18-week referral to treatment (RTT) targets, escalating and intervening where necessary to expedite appointments and procedures to avoid breaches.
- Maintain an accurate and current filing system, ensuring letters, clinical reports, diagnostic test results, and other notes are filed in the correct patient notes, in either paper or electronic record systems.
- Follow the tracking procedure for the movement of all patient notes.
- Update patient details on EPR and other Trust and departmental record systems
- Ensure patients that require discharge are processed accordingly and the Patients Missing Follow Up List is updated.
- Request and coordinate patient notes from other hospitals and organisations, where the pathway requires input from these.
- Act upon queries from referrers, patients, and other relevant parties in liaison with clinical staff. Take relevant action to provide reassurance and support to patients and their families by finding appropriate solutions to problems, which requires the ability to understand and explain basic medical procedures and terminology