Assistant Patient Pathway Coordinator

Patient administration underpins the patient journey and supports clinical teams in delivering high quality patient care and can make a real difference to the patient experience. Effective and efficient patient administration supports management through ensuring a high standard of data quality and by making the best use of capacity and resources.

The post holder is required to assist in the provision of a professional, comprehensive and efficient administrative service, which is effectively delivered to all patients and members of the Department. This will be through supporting the Patient Admin Coordinator in the delivery of a comprehensive administrative service to a specialty team. This will involve waiting list management for a speciality, in accordance with the Elective Access Policy, communicating appointment and admission related information to patients and carers and/or typing correspondence as appropriate

1. Provide primary administrative support to all clinical staff, primarily consultants, and all patients under their care, including diary administration, correspondence support and other administrative duties as required.

Provide a supporting role to the Patient Pathway Administrator/Secretary to help ensure the efficient administration of the service. To deputise for the Patient Pathway Administrator/Secretary in their absence due to annual leave or sickness absence.

Use Trust digital transcription systems to produce high-quality clinical correspondence to inform referrers, patients and other relevant parties of patient pathway progress within local and national target timeframes.

Open and prioritise incoming post, ensuring supporting information is available when appropriate. Take responsibility for ensuring urgent items are actioned in a timely manner, escalating to other clinical staff or admin team leader where required

Patient administration underpins the patient journey and supports clinical teams in delivering high quality patient care and can make a real difference to the patient experience. Effective and efficient patient administration supports management through ensuring a high standard of data quality and by making the best use of capacity and resources.

The post holder is required to assist in the provision of a professional, comprehensive and efficient administrative service, which is effectively delivered to all patients and members of the Department. This will be through supporting the Patient Admin Coordinator in the delivery of a comprehensive administrative service to a specialty team. This will involve waiting list management for a speciality, in accordance with the Elective Access Policy, communicating appointment and admission related information to patients and carers and/or typing correspondence as appropriate

Provide primary administrative support to all clinical staff, primarily consultants, and all patients under their care, including diary administration, correspondence support and other administrative duties as required.

Provide a supporting role to the Patient Pathway Administrator/Secretary to help ensure the efficient administration of the service. To deputise for the Patient Pathway Administrator/Secretary in their absence due to annual leave or sickness absence.

Use Trust digital transcription systems to produce high-quality clinical correspondence to inform referrers, patients and other relevant parties of patient pathway progress within local and national target timeframes.

Open and prioritise incoming post, ensuring supporting information is available when appropriate. Take responsibility for ensuring urgent items are actioned in a timely manner, escalating to other clinical staff or admin team leader where required