Receptionist / Administrator

4 days ago

Grimsby, United Kingdom Navigo Health and Social Care CIC Full time

To meet and greet as the first point of face to face contact for service users, families and visitors alerting arrival of same to Team Members as appropriate. To deal with telephone enquiries from Service Users suffering with mental health illnesses using empathy, understanding, initiative, tact and tenacity where appropriate ensuring accurate information is forwarded appropriately in order for appropriate care and follow up to be facilitated ensuring notification to relevant staff members of any concerns. To provide a full and efficient clerical service to the clinical staff and admin team in the Navigo CAMHS team, including dealing with incoming mail, the inputting and extraction of performance and information data and assisting with routine typing tasks. To assist with the distribution and collation of information around referrals, waiting lists and other statistics to ensure optimum usage of facilities and assist the lead administrator in monitoring statistics thus ensuring statutory performance and contracting data is up to date.

To liaise with a range of internal and external personnel on a daily basis including Clinical Professionals, Service Users and their Families/Carers, GP practices, Consultants, Hospital departments and Health and Local Authority staff. Ensure the maintenance of the In/Out Board and Signing In/Out Visitors book taking responsibility of same in the case of fire drill or actual emergency. To act as central reporting and information point for telephone/photocopier maintenance. To take responsibility for processing and distribution of incoming mail and be the central point for outgoing mail collection.

To provide administration/secretarial assistance including typing, scanning and photocopying as directed by Administration Team Lead to support the Administration team.

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