Managed Services Support Consultant

4 days ago

Remote, United Kingdom Simpson Associates Full time

Knowledge is power, and data brings knowledge.

At Simpson Associates data is in our DNA; and knowing how to leverage it enables us to never miss the mark. Our data and performance management solutions enable us to help organisations understand and resolve some of the most complex and common challenges.

As a Microsoft Gold Partner, we hold four Gold Competencies in Data and BI. We’re also proud to be an IBM Gold partner, specialising in Cognos Analytics, Planning Analytics (TM1) and Information Governance, a Board MIT Premier Partner, and an Information Builders Partner. This ecosystem of technology vendor relationships equips us with deeper expertise, enabling us to deliver the best solutions.

With offices in York and Sheffield and a team based throughout the UK - we champion creativity, innovation and collaboration in the workplace.

**The Role**:
**Key Responsibilities**:

- Responsible for all supported customers across the technology and providing an excellent level of customer service.
- Proactive in managing support contracts. Working with the customer to identify critical periods, or changes in environment and customer resource. Recognise the importance of and dedicate time to proactive monitoring and maintenance, identifying and managing potential issues prior to them becoming critical.
- Maintain up-to-date customer documentation to support rapid and effective call handling.
- Demonstrate a mindset of adding customer value beyond incoming calls, including communicating relevant product upgrades and proactive maintenance.
- Follow the Simpson’s Support Guide for call handling and time recording. Ensuring token based support contracts are tracked and reports issued to the customer monthly, or otherwise as agreed.
- Work with the consulting team to ensure smooth handover of projects from the consulting team into support.
- Consider and identify activities which should be handled away from the support desk, for example through the consulting team or as a specific piece of training.

**Skills and Attributes Required**:

- Expert troubleshooting skills, with experience of working as a support consultant, preferably ITIL qualified.
- Experience as an implementation consultant across a breadth of solutions and sectors.
- Proven skills in development & support of IBM Cognos Analytics & IBM Cognos BI (v11 & v10) in the following areas:

- Reporting - covering both relational & multi-dimensional data sources - to an advanced level.
- Data modelling - both in Framework Manager and Data Modules - to an advanced level.
- Dashboards.
- Event Studio - creation & administration of Agents.
- Transformer - modelling for PowerCube creation & configuration.
- Administration.
- Security.
- Excellent knowledge of SQL.
- Understanding of data modelling, particularly related to the principles of data warehousing.
- Strong track record of managing customer situations assertively with sensitivity.
- Relevant IBM Cognos Analytics certifications.

  • Exam Consultant

    14 hours ago

    Remote, United Kingdom School ICT Services Full time

    Job AdvertExam Consultant£28,000 - £32,000Location - Remote with occasional school visitsThe Transforming Learning Group provides a comprehensive range of hands-on ICT and computing support, MIS support, GDPR services, consultancy and training. We have Seven brands under the TLG umbrella – GDPR Sentry, Locker, SBM Services, SalamanderSoft, School ICT,...

  • Professional Services Consultant

    1 hour ago

    Remote, United Kingdom Planview Full time

    **Overview** Professional Services Consultant Location: UK / France / Remote **Responsibilities** - Lead delivery of SMB deployments. - Support the Lead Consultant in delivering enterprise implementation projects with our largest and most strategic customers - Provide remote and onsite consulting and training to clients - Deliver business analysis and...

  • Clients Service Manager

    3 days ago

    Remote, United Kingdom London Care Support Service Full time

    About the Role:London Care Support is seeking a dedicated and experienced Client Services Manager to oversee client onboarding, manage care reviews, and ensure exceptional service delivery across our domiciliary and community-based care services. We are looking for someone with strong communication skills, sector knowledge, and a passion for delivering...

  • Managing Consultant, Compliance/mifid

    3 hours ago

    Remote, United Kingdom Delta Capita Full time

    This is a fantastic opportunity to join our fast-growing Consulting Business working with some of the world’s leading financial institutions. **The Role and Responsibilities** This role is ideal for someone with the right mix of consulting and client management experience as well as having an entrepreneurial spirit. You will have experience working...

  • Service Engineering Manager

    1 week ago

    Remote, United Kingdom ProEnergy Services Full time

    Service Engineering Manager - DLEAbout PROENERGYPROENERGY is a global and vertically integrated energy transition platform. Focused exclusively on fast-start, dispatchable power, our company supports both energy security and renewable growth with complete turbine services, project development, equipment manufacturing, turnkey generation facilities,...

  • Principal Sage 200 Consultant

    2 weeks ago

    Remote, United Kingdom Technology Services Group Full time

    About the role; As a Principal Sage 200 Consultant in team leader capacity you will play a crucial role in leading a dynamic team while actively contributing to the successful delivery of Sage 200 projects. You will be responsible for managing a group of consultants specialising in Sage 200 consultancy and deployment. Leveraging your deep expertise in Sage,...

  • Mitel Uc Presales Consultant

    2 weeks ago

    Remote, United Kingdom Daisy Corporate Services Full time

    **Job Description**: The goal of Presales is to provide the Sales teams with solution design support required to successfully quote solutions that encompass Daisy’s product portfolio, meet the customer’s needs, are price-competitive and also provide sufficient information so that these can be delivered by the post-sales engineering and project management...

  • Equipment Consultant

    4 days ago

    Remote, United Kingdom DD Products & Services Full time

    DD, is a full-service supplier of dental supplies, equipment and business services in the UK. We currently supply over 12,000 UK practices and 6,000 medical beauty clinics and are rapidly expanding. We are the only company to offer an extensive range of specialist products, equipment and support services across both the dental & beauty markets in the UK and...

  • Business Consultant

    2 weeks ago

    Remote, United Kingdom DD Products & Services Full time

    **_Are you a Dental Practice Manager or a Dental Nurse? If so, and you're looking for a new challenge, we would love to hear from you as well as the Employees with a Sales Background!!_** DD, is a full-service supplier of dental supplies, equipment and business services in the UK. We currently supply over 12,000 UK practices and 6,000 medical beauty clinics...

  • Managing Consultant- Workforce

    6 days ago

    Remote, United Kingdom RLDatix Full time

    Managing Consultant, Workforce | Professional Services | UK | RemoteRLDatix (RLD) is on a mission to help raise the standard of care…everywhere. Trusted by over 10,000 healthcare organisations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers...